Administrative Assistant

Position Description

Performs routine administrative support or technical program assistance work. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.

The Program Coordinator for the Small Business Development Center (SBDC) is responsible for providing coordination of SBDC services and programs under direct supervision of the SBDC Center Director. The Program Coordinator will assist with incoming phone calls and emails, client assessments and scheduling, the development and scheduling of training activities, maintaining a database related to SBDC clients and programs, and the timely submission of reports and communications about SBDC activities to the NWTSBDC Region Office and others.

• Work closely with the SBDC Center Director to assist in the day-to-day coordination of all SBDC activities by the highest standards of ethics and integrity.
• Provide support to SBDC staff and training as needed to student assistants to coordinate new client intake and complete all required administrative tasks.
• Correspond with clients and assess their needs, hand them off to the appropriate individuals/ programs, and conduct follow-up communications with clients.
• Supervise and assess the student staff and their performance of assigned tasks.
• Maintain accurate program performance data and workshop/event documentation required for reporting to SBA and other funding partners.
• Exercise good judgment in safeguarding confidential or sensitive information and adhere to high standards of confidentiality and honesty.
• Participate in traditional and social media marketing campaigns to promote the SBDC and its services.
• Produce a Monthly Newsletter and periodic reports as needed for strategic and funding partners.
• Coordinate the travel for SBDC personnel.
• Work closely with the Grant Manager on quarterly invoicing.
• Purchase goods and services for the SBDC while following all University guidelines.
• Coordinate, manage, and track equipment inventory and supplies.
• Other duties as assigned by appropriate supervisory personnel.
• Provide proactive client service and demonstrate excellent written and verbal communication skills.
• Able to organize, prioritize, and perform multiple tasks in an orderly, efficient manner.
• Able to work collaboratively with a team and work independently with moderate supervision.

Completion of high school or the equivalent. Five years office experience. Additional education may substitute for experience on a year for year basis.

• BA/BS degree or equivalent experience.
• 5 years' experience in Administrative/Clerical type work.
• Experience in Website edits and brochure design.
• Existing knowledge of NWTSBDC programs.
• Basic knowledge of small business startup steps, including how to set up sole proprietor ships and LLCs.
• Previous experience in working with small business owners.

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.