Order Dispatch Specialist

Openings as of 10/28/2026.

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Clerk - Dispatch

• Position Type:
  Supporting - Administrative Associates/ Administrative Associate
• Date Posted:
  8/20/2026
• Location:
  
  Service Center I/Lubbock Building

Clerk - Dispatch

Reports to: Executive Director - Maintenance Services
Salary: $40,504-$48,800
Duty Days: 244 Days
PC: 26419
Grade 704
FLSA Status:
Non-Exempt

POSITION PURPOSE

Provides clerical support for the entry, processing, and scheduling of work orders; enters and maintains digital records including fiscal information. Supports adherence of work order entry procedures including data-entry, document collection, and scheduling.

ESSENTIAL JOB FUNCTIONS

Work Order Processing Functions

Answers incoming calls from staff; provides general work order information and status updates, and refers callers as appropriate, to other staff or other District personnel.

Provides personalized support to District personnel regarding work order submission protocols.

Assists employees and resolves issues related to work order entry; escalates issues as needed.

Receives and processes work orders for repair and maintenance of District facilities.

Schedules and distributes work orders to the appropriate crew members based on craft, priority, assets or other factors as needed.

Supports crew members in accurate record keeping including scheduling, completion status, tracking of labor, and material use.

Compiles and generates periodic reports regarding work order activities to support supervisor report requests.

Compiles, maintains, and stores all physical and computerized reports, records, and other documents in a systematic and confidential manner.

Operates all office equipment (e.g., computers, printers, copy machines).

Coordinates with customers to ensure area is accessible for maintenance or repair.

Dispatches technicians via GPS or provides location updates as needed.

SAFETY

Performs preventive maintenance on tools and equipment and ensures equipment is in safe operating condition.

Follows established safety procedures and techniques to perform job duties including lifting and climbing; operates tools and equipment according to established safety procedures.

Corrects unsafe conditions in work area and promptly reports any conditions that are not immediately correctable to supervisor.

SUPERVISORY RESPONSIBILITIES

None

PERSONAL WORK RELATIONSHIPS

All Fort Worth ISD employees must maintain a commitment to the District's mission, vision, and strategic goals.

Exhibits high professionalism, standards of conduct, and work ethic.

Demonstrates high quality customer service; builds rapport/relationship with the consumer.

Demonstrates cultural competence in interactions with others; is respectful of co-workers; communicates and performs as a team player; promotes teamwork; responds and acts appropriately in confrontational situations.

OTHER DUTIES ASSIGNED

Performs all job-related duties as assigned and in accordance with Board rules, policies, and regulations. All employees are expected to comply with lawful directives in rare situations driven by need where a team effort is required.

KNOWLEDGE, SKILLS, & ABILITIES

Knowledge of office procedures and of spelling, grammar, punctuation, and arithmetic.

Knowledge of records administration and maintenance techniques and procedures.

Knowledge of using ERP software in a school administration environment.

Skill at the intermediate level, working with Google Suite and Microsoft Office 365, especially Outlook, PowerPoint, Word, and MS Teams.

Skill in performing mathematical calculations with accuracy and data entry with minimal errors.

Skill in actively looking for ways to help people.

Skill in interpersonal relationships, including using tact, patience, and courtesy.

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