Customer Service Admin - Hub Kia

Group 1 Hub City Kia Customer Service Admin

Group 1 Hub City Kia is growing fast and seeking a Customer Service Admin to support our service department's daily operations! This role keeps documentation, warranty processing, and cash reconciliation running smoothly behind the scenes, helping our Advisors and Technicians stay focused on delivering great customer experiences.

• Follow up with customers after service appointments to ensure satisfaction and encourage completion of customer surveys
• Scan and organize documents, including warranty repair order reviews
• Prepare and balance daily cash reports for the service department
• Maintain the aftermarket extended warranty schedule and assist with booking repair orders
• Maintain accurate and organized filing systems
• Provide administrative support to service management and advisors
• Perform other administrative duties as assigned
• Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers, and vendors

• Excellent customer service skills
• Ability to multitask and meet strict deadlines
• Strong computer skills
• Confident, self-motivated, and comfortable working independently
• High-energy, positive attitude
• Professional appearance and strong work ethic
• Ability to thrive in a process-driven environment
• Outstanding verbal and written communication skills
• High school diploma or equivalent
• Valid driver's license in the state of employment with a good driving record

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.