Hybrid Certification Standards Specialist

Job Description Job Description

Department: Office of Medical Affairs

Reports To: OMA & CBME Director

Location: Dallas, Texas – ABOG National Center for Certification and Continuing Education (Uptown);
Hybrid Work environment with expectation for 60% in office.

Travel: Meeting Travel Required (up to 10%) as needed

FLSA Status: Non-Exempt

SUMMARY: The Certification Standards Specialist I will own defined process areas within the Office of Medical Affairs (OMA), including eligibility review, program tracking, and reporting. Serving as a trusted subject matter expert within their functional area, this role makes decisions within established policies and procedures, escalates edge cases to leadership, and contributes to process improvement, stakeholder communication, intermediate data analysis, and policy interpretation.

The ideal candidate brings 3–5 years of relevant experience and demonstrates initiative, accountability, and the ability to manage multiple priorities in a fast-paced, mission-driven environment.

ESSENTIAL DUTIES and RESPONSIBILITIES

Process Ownership & Eligibility Review:

• Own and execute defined process areas, including eligibility review, program tracking, and reporting for assigned functional area.
• Apply established policies, standards, and SOPs consistently; identify and escalate edge cases, novel situations, and policy ambiguities to the Manager for resolution.
• Maintain accurate records and documentation for all assigned processes; ensure data integrity and audit readiness.

Program Tracking & Reporting:

• Track program-level data, milestones, and deliverables; monitor compliance with ABOG certification standards and reporting deadlines.
• Pull, validate, and analyze reports; identify trends, anomalies, and opportunities for improvement.
• Prepare clear, well-organized summaries and reports for the Manager, Director, and other internal stakeholders.

Stakeholder Communication:

• Serve as a primary point of contact for assigned program managers, trainees, and internal teams; respond to inquiries via phone and email with professionalism and accuracy.
• Draft clear, professional correspondence; escalate sensitive or complex communications to the Manager for review.
• Support liaison activities with specialty societies, professional organizations, and ACGME-accredited programs as directed.

Data Analysis & Policy Interpretation:

• Conduct intermediate data analysis using Excel and ABOG systems; produce dashboards, summaries, and trend reports.
• Interpret established policies and apply them consistently across cases; flag ambiguities and recommend clarifications.
• Support the development and revision of FAQs, SOPs, and instructional materials within assigned functional area.

Process Improvement:

• Identify inefficiencies and gaps within owned processes; propose and implement improvements with Manager approval.
• Contribute to cross-functional process redesign initiatives as a subject matter expert in assigned area.
• Document workflows, SOPs, and process changes to ensure knowledge continuity.

Meeting & Event Support:

• Provide logistical and content support for Division Director conference calls, subspecialty meetings, and OMA team meetings.
• Scan, catalogue, and prepare supporting documentation for electronic meeting agendas.
• Assist with annual and interim subspecialty division meetings, including materials preparation, document management, and on-site/virtual coordination support.

Training & Knowledge Sharing:

• Support development of training materials and FAQs for program personnel and new directors.
• May co-lead training sessions and onboarding for junior coordinators under Manager guidance.
• Mentor Coordinator-level staff on process execution and policy application.
• Perform other duties as needed to support organizational goals.

SKILLS and QUALIFICATIONS

• Demonstrable Proficiency:
  Candidates may be required to demonstrate proficiency in essential skills during the interview process (e.g., work samples, analysis exercise, and communication brief).
• Bachelor's Degree preferred.
• Three to five (3–5) years of relevant experience requir