Sr. Project Manager

Senior Project Manager, Professional Services

Remote, U.S.

Who We Are

Certinia (formerly Financial Force) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions delivered on Salesforce's leading cloud platform provide the ability to run a connected services business, deliver with intelligence, and achieve business agility.

Headquartered in Austin, TX with offices around the world, Certinia is backed by Haveli Investments, General Atlantic and Salesforce Ventures. For more information, visit



THE ROLE

As Senior Project Manager, you bring a consulting mindset to every engagement. You aren’t just managing tasks and timelines, but guiding clients through complex implementations, proactively managing risk, and ensuring that Certinia delivers outcomes that matter.

We are looking for someone who takes ownership of the client relationship, communicates with confidence at the executive level, and knows how to lead when the path forward is unclear. You will manage multiple concurrent enterprise implementations in a matrixed environment, and your success will be measured by delivery quality, client satisfaction, project margin, and the strength of the relationships you build.



What You Will Do In

The Role

Client Leadership & Stakeholder Management

• Serve as the primary point of contact and accountability for stakeholders throughout the engagement lifecycle
• Lead steering committee meetings, status reviews, and escalation conversations with a prepared, confident point of view
• Communicate project progress in business terms, connecting delivery milestones to client goals and outcomes, not just RAG statuses
• Proactively identify and address stakeholder misalignment, change resistance, and organizational readiness gaps before they become project risks
• Set and manage realistic expectations on scope, timeline, and budget, and have the difficult conversations when reality diverges from the plan, maintaining precise and absolute command of the projects scope, SOW and contractual phases at all times
• Build reference relationships and identify opportunities to expand Certinia’s footprint within existing accounts

• Own end-to-end delivery accountability across all project phases from initiation through stabilization
• Develop and maintain structured project governance including charter, project plan, RAID log, status reports, and change management processes using Certinia’s standard methodology and toolset
• Lead proactive risk identification and mitigation — escalating issues with a clear recommended path forward, not just a status update and demonstrate a history of pre-emptive Change Order mitigation strategies
• Manage scope with discipline; manage project financials accurately, including revenue forecasting, utilization tracking, and milestone billing
• Maintain accurate project records in Certinia’s PSA platform, keeping schedules, milestones, project resource allocations, and financials current at all times
• Demonstrate full financial command over project delivery, including rigorous P&L accountability, proactive management of the Estimate at Completion (EAC) and Estimate to Complete (ETC) models, and a focus on maximizing project margin through the strategic management of resource mix, and highly accurate revenue forecasting and recognition

• Partner with Delivery Leads, Solutions Architects, and functional consultants to ensure a cohesive, well-prepared experience for every client
• Collaborate with partner resources integrated into the…