Consultant, Customer Experience & Business Process Improvement; CX& BPI

Consultant, Customer Experience & Business Process Improvement (CX& BPI)

This role has been designed as ‘Hybrid’ with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

Our culture thrives onfinding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.

We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.

Job Description:

The
Customer Experience & Business Process Improvement (CX & BPI)teamis aglobal team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives.

Our vision is to bethe team that shapes anddriveswhat’snext for HPE. Our mission is toturn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.

We offer:

• A competitive salary and award-winning benfits
• A diverse, inclusive, and supportive culture
• Growth through professional development, on-the job learning and stretchassignments
• A network of talented and motivated colleagues
• Work-life balance and support for career development

Responsibilities :

• Facilitate the definition of business/operations strategy for a focused program, by engaging and influencing senior leaders.
• Support cross-functional transformation projectsbyidentifyingopportunities, building solutions, implementing solutions across different teams.
• Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, developingaction plans, leadingprogram mobilization efforts, and providing advisory and program management services throughout the life of the program.
• Evaluate and analyze data to support business strategy/operations improvements.
• Re-engineer processes to improve delivery, reduce complexity, reducewasteand incorporate accountability to sustain thechange.
• Define and execute change management initiatives in support of strategy and process changes,includingstakeholder assessments and communications.
• Foster organization wide collaboration in solving problems.
• Engage and collaborate with senior stakeholders.

Education and Experience:

Required:

• Bachelor’s or Master’s degree in Business Management, Engineering or equivalentor Relevant experiencesupportingcross-functional, strategic or transformation projects.
• Typically, 6+ years of experiencesupportingtransformation and improvement programs.
• Demonstrated experience defining andestablishprogram structure and governance frameworks, KPI measurement, benchmarking,stakeholder management, and fiscal management.

Preferred:

• Project management certification such as PMP/PMI certification
• Lean Six Sigmaor equivalent improvementframework.
• Change management experience.
• Management Consulting experience
• Advanced facilitation skills
• Previous experience in the technology industry and/orone of the areas of Supply Chain (Plan, Source, Manufacture, Deliver), Sales Operations,Product Management& Support / Services.

Knowledge and

Skills:

• Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adoptsnew ideasand approaches.
• Collaborative: works well with others; builds strong…