Product Manager, Consumer & Mobile Applications

Sun Strong Management is an independent asset manager for renewable energy infrastructure — roughly 6 GW under management, including more than 500,000 residential solar and storage systems and 900+ commercial and utility-scale assets across 50+ markets. We sit between asset owners and the day-to-day reality of keeping systems online: operations and maintenance, field service, customer care, billing and collections, and investor reporting.

We were built by solar-industry veterans who stepped in to keep systems producing when others stepped back. We are growing quickly — through portfolio acquisitions and organic expansion — and we run one operational standard at every scale. We make decisions with data, we measure what we manage, and we expect the systems we build to prove their value in the numbers.

For most homeowners, the mobile app is Sun Strong. It is where they pay a bill, ask a question, book a technician, and check whether the system on their roof is doing its job. Today that experience is fragmented. Many of the 500,000+ homeowners we serve came to us through the failure of the companies that installed and financed their systems, and they inherited those companies' apps along with their solar.

Some of those apps still run, some run poorly, and none were designed to work together or to be part of one coherent customer experience.

We are hiring a Product Manager, Consumer and Mobile Applications to own the vision, roadmap, and execution for everything homeowners touch on their phones. You will decide how to absorb and gracefully evolve the legacy applications we have taken on — what to keep running, what to migrate, what to retire, and how to move customers without losing their trust — and you will build entirely new capability on top: customer care, bill payment, field service requests, and independent monitoring of a homeowner's own generation assets, free of any single OEM's portal.

This role reports to the VP of Product Management and works directly with Customer Care, Servicing and Collections, Field Service Operations, Fleet Telemetry, Engineering, Legal and Compliance, and the design team. The goal is plain: make Sun Strong the industry leader in elegant self-service for homeowners, measured by adoption, resolution without a phone call, and on-time payment.

Set the vision and roadmap

• Own the product vision, strategy, and multi-quarter roadmap for Sun Strong's homeowner-facing mobile and web applications, and defend the sequencing to executive stakeholders and operating teams.
• Define the end-to-end homeowner experience across care, payment, service, and monitoring, so that the product feels like one Sun Strong rather than a collection of inherited parts.

• Inventory the inherited consumer apps from bankrupt providers — what each does, who still uses it, what it costs to run, and what risk it carries — and decide which to sustain, migrate, consolidate, or retire.
• Plan and lead customer migrations that preserve trust: account and credential continuity, payment-method and autopay transfers, communication plans, store listing and release management, and clear sunset dates.
• Evaluate build, buy, and partner options for the target platform, and document the recommendation, its basis, and the operating cost of each path.

• Deliver elegant self-service for customer care, including account management, case creation and status, knowledge and guided troubleshooting, and handoff to an agent when the app cannot resolve the issue.
• Deliver bill pay and billing transparency: invoices, payment methods, autopay, payment plans, and delinquency communications…