Strategic Operations Lead​/West

Vend Park is building the AI-powered digital infrastructure of the built world. Our team is rewriting how commercial real estate owners manage and monetize parking, using automation, data, and agentic AI to simplify operations and unlock new revenue. This transforms a historically analog system into a modern, software-driven platform.

In under two years, we’ve scaled to 23 cities and partnered with leading owners like Nuveen, Jamestown, and Federal Realty. We operate as a small, high-ownership engineering team where decisions move fast and code ships to production quickly and reliably.

We're looking for a Strategic Operations Lead to own the operational and financial performance of a portfolio of parking facilities across the U.S.

Your primary responsibility is to own and improve the P&L of the properties you manage
, starting with ensuring each garage operates smoothly, efficiently, and delivers a consistently high-quality experience for our property partners and customers. From that foundation, you'll identify opportunities to grow revenue, optimize expenses, and improve overall property performance.

This role requires someone who can think both strategically and tactically. You'll need to become an expert on your properties and markets, understand the nuances of how each garage operates, and know which levers to pull to improve performance. You'll spend time analyzing financial results and identifying growth opportunities, but much of your work will involve digging into operational challenges, solving problems, and making sure the right people are working on the right things.

You'll serve as the primary point of contact and accountability for your portfolio, working across Operations, Onboarding, Implementations, Support, Engineering, Sales, and Marketing to make sure priorities are aligned and issues get resolved. You'll be responsible for building the trust, delivering the results, and maintaining the relationships that make those partnerships successful over the long term.

Ultimately,
you’re accountable for how your properties perform, both operationally and financially. You'll have the autonomy to identify opportunities, bring the right people together, and drive results.

• Own financial performance across your portfolio, with a focus on operational excellence, revenue growth, and strong property-level NOI.

• Analyze property P&Ls, budgets, forecasts, and performance trends to understand what's driving results, identify risks, and prioritize opportunities for improvement.

• Identify and lead revenue opportunities through pricing, local partnerships, and other channels, collaborating with Sales, Marketing, and other teams to bring initiatives to life.

• Work across operations and finance to manage staffing costs, vendor spend, and other operating expenses, identifying efficiencies without compromising service quality.

• Develop data-driven strategies and apply successful initiatives across properties to continuously improve portfolio performance.

• Oversee day-to-day operations across your portfolio, developing a deep understanding of each property's access systems, staffing, equipment, customer needs, and unique operational challenges. This includes grassroot level execution of visiting and surveying locations, gathering feedback from on-site teams, and building relationships.

• Coordinate with internal operations teams, on-site partners, Support, Engineering, and third-party vendors to ensure facilities operate reliably and operational needs are addressed.

• Proactively monitor performance, identify recurring issues and risks, and drive root-cause solutions before problems become larger escalations.

• Partner with Onboarding and Implementations to ensure smooth transitions into ongoing operations and address issues that impact long-term property success.

• Develop repeatable solutions, playbooks, and operational improvements that can scale beyond individual garages, leveraging technology and automation to improve efficiency and reliability across Vend.

• Serve as the primary point of contact for property management teams and key stakeholders, building trusted relationships through responsiveness, sound judgment, and consistent follow-through.

• Lead monthly virtual business reviews with property management teams, providing financial results, operational updates, and recommendations for improvement.

• Own property-level escalations and proactively…