Account Manager, Gov Programs

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The Helper Bees (THB) Was Created To Fill An Obvious Need In An Underserved Community. Inspired By Love And Brought To Reality Through Passion And Determination, The Helper Bees Was Founded To Empower Older Adult Citizens And Their Families In Their Search For Quality, Affordable In-home Care Providers. We Do This By Providing Older Adults The Ability To Easily Review, Choose, And Access Affordable Quality In-home Helpers.

The Helper Bees Mission Is To Help People Stay Home Longer Through Data-driven Services That Transform Both The Payer And The Care-recipient Experience. At THB, We Define Our Company Culture Through Our Core Values

• Quickly iterate through solutions
  - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
• Seek ways to create immediate impact
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• Ask questions, answer questions
  - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
• Take the time to celebrate wins
  - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Account Manager, Government Programs

The Account Manager, Government Programs oversees a portfolio of complex government health-plan partnerships and serves as the primary Government Accounts lead for partner communication, program visibility, performance reporting, and cross-functional alignment. This role is responsible for ensuring that plan expectations, contractual commitments, operational performance, and stakeholder priorities remain aligned across assigned programs.

The role serves as the Government Accounts oversight and partnership lead for strategically important government health-plan programs and partnerships that are central to THB’s mission and growth. Operations owns day-to-day program execution and service delivery; this position partners with Operations to monitor performance, surface risks, coordinate action, prepare reporting, and communicate program status and recommendations to the health plan.

• None
• Provide program leadership and accountability through influence, coordination, governance, and follow-through across internal teams and external partner stakeholders.

• Provide account-level oversight of assigned government programs and strategically important health-plan partnerships.
• Serve as the primary partnership lead between the health plan, Government Accounts, and Operations.
• Partner closely with Operations, which owns day-to-day program execution, workflows, staffing, and service delivery.
• Maintain visibility into program milestones, performance, risks, dependencies, outstanding decisions, and follow-up items.
• Facilitate recurring governance and performance meetings with internal stakeholders and plan partners.
• Establish agendas, document decisions, track action items, and ensure appropriate follow-through.
• Coordinate across Operations, Product, Data, Engineering, Implementation, Finance, and other internal teams to maintain alignment.
• Surface risks related to participant experience, service delivery, outcomes, timelines, or financial…