Customer Support Agent

West Texas Filters, Inc., established in 1986, specializes in providing HVAC filter services and supplies across the South Plains and Eastern New Mexico. As a locally owned business, we are committed to enhancing Indoor Air Quality (IAQ) and offering energy-efficient filtration solutions for offices, schools, and homes. With a dedicated team of full-time Service Technicians, we deliver consistent, scheduled filter maintenance to ensure superior air quality, reduce energy costs, and safeguard against health issues from poor indoor air.

Serving a wide range of customers, including hospitals, universities, manufacturers, and government agencies, West Texas Filters provides over 2,000 types and sizes of air filters to meet diverse needs.

We are seeking a full-time, on-site Customer Support Agent in Lubbock, TX. The main responsibilities include addressing customer inquiries, ensuring satisfaction, resolving issues, and managing service requests. The agent will provide excellent customer service while maintaining detailed records of communications and troubleshooting resolutions.

• Professional customer support and service skills, with ability to address inquiries efficiently.
• Strong focus on customer satisfaction and commitment to fulfill customer needs.
• Effective communication skills, both written and verbal.
• Problem‑solving and troubleshooting abilities.
• Time‑management and organizational skills to manage multiple tasks.
• High school diploma or equivalent (required). Certifications in customer service or communication are a plus.
• Knowledge of HVAC systems and filtration products is an advantage but not required.

Entry level

Full-time

Facilities Services

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