Customer Service Representative

Job Description

Customer Service Associate

Grimes Insurance Agency, Inc. – Lubbock, TX

Are you passionate about helping others and providing top-notch service? Do you enjoy working in a fast‑paced, team‑oriented environment where your contributions truly make a difference? If so, Grimes Insurance Agency would love to meet you!

We’re looking for a Customer Service Associate who is friendly, detail‑oriented, and eager to support our clients with excellence. As the largest independent insurance agency in West Texas, we pride ourselves on serving our community with integrity, professionalism, and personal attention.

• Serve as the first point of contact for clients—by phone, email, and in person

• Assist clients with policy changes, billing questions, and general account inquiries

• Support agents with policy management, documentation, and follow‑up tasks

• Maintain accurate client records and ensure all information is up to date

• Help resolve customer concerns quickly, efficiently, and with care

• Build lasting relationships with our clients by being responsive, helpful, and professional

• Previous customer service experience in the insurance industry

• Excellent communication skills—both verbal and written

• Strong attention to detail and organizational skills

• Ability to prioritize tasks and manage time efficiently

• A positive attitude, team spirit, and a genuine desire to help others

• Proficiency in basic computer programs (Outlook, Word, etc.); ability to learn insurance software

• Must be Licensed

• Locally owned and operated, with a strong focus on community

• Supportive and growth‑oriented team environment

• Opportunities for advancement and professional development

• Competitive compensation and benefits package

If you’re ready to join a company that values people, relationships, and doing the right thing—
apply today and become a part of the Grimes Insurance family.