Customer Success Manager

Location: Texas
Type: Full-Time
Work Arrangement: Texas + Travel

Agent Dynamics is building AI agents for automotive retail across sales and service.

We launched our first AI voice product with a single dealership a year ago. Since then, we’ve expanded to single-point dealerships and dealer groups representing 5 to 25+ stores across multiple U.S. markets.

Agent Dynamics integrates with leading automotive CRM and DMS platforms, embedding our AI directly into the systems dealerships already use to run their businesses. Our products operate across both variable and fixed operations, automating workflows across the customer lifecycle and helping dealerships capture opportunities that would otherwise be missed.

We believe AI will become a core operating layer for automotive retail. We’re building Agent Dynamics to be that layer.

We’re hiring a Customer Success Manager to own the relationship between Agent Dynamics and our dealership customers.

You’ll lead customers from onboarding through adoption, retention, and expansion, building relationships with dealership leadership while working closely with day-to-day operators to ensure Agent Dynamics is delivering measurable business outcomes.

You’ll be responsible for understanding both the business and operational side of each account, from communicating ROI with dealership leadership to coordinating technical issues, driving product adoption, and identifying opportunities to expand successful deployments across additional workflows and rooftops.

This is a remote role based in Texas with regular travel to dealerships, dealer groups, and automotive industry events as needed.

• Own onboarding and rollout: Lead customers from kickoff through go-live across individual dealerships and multi-rooftop groups, coordinating requirements, integrations, training, timelines, stakeholders, and launch

• Drive adoption and outcomes: Understand how customers are using Agent Dynamics, identify opportunities to increase adoption, and connect product usage to measurable dealership outcomes

• Own the customer relationship: Build trusted relationships with dealership leaders and day-to-day operators, including Dealer Principals, GMs, GSMs, BDC leaders, Service Directors, and other key stakeholders

• Run the operating cadence: Lead regular customer check-ins and business reviews with clear metrics, priorities, action items, and follow-through

• Proactively manage risk and escalations: Identify potential issues before they become larger problems, coordinate with product and engineering, and drive issues through resolution while keeping customers informed

• Drive retention and expansion: Understand where Agent Dynamics is creating value and identify opportunities to expand successful deployments across additional workflows, departments, and rooftops

• Be the voice of the customer: Translate what you’re seeing inside dealerships into structured feedback for product and engineering, identify patterns across accounts, and help shape what we build next

• Improve how we operate: Help strengthen our onboarding, training, customer management, renewal, and expansion processes as we scale

• Customer Success
  
  Experience:
  
  3+ years of experience in Customer Success, Account Management, Implementation, or a similar customer-facing B2B software role, with meaningful ownership of customer accounts

• Customer Outcomes: Proven ability to drive customer adoption, retention, and expansion

• Executive Communication: Ability to build trusted relationships and communicate effectively with senior customer stakeholders

• Business Acumen: Ability to translate customer goals into measurable business outcomes and use data to demonstrate value

• Problem Solving: Strong judgment and the…