Collection Service Representative

Job Details:
Salary Range: $15.00 - $18.00 Hourly, Travel Percentage:
None, Looking to earn extra money through the holidays while gaining valuable experience?

Join Cadex Solutions as a Temp-to-Hire Collection Service Representative and make an impact from day one! This remote opportunity is expected to run through January 1, 2027, making it a great way to earn some extra holiday income while building your skills. You'll work with customers to resolve account concerns, answer questions, research payment issues, and provide exceptional service in a fast-paced environment.

If you're a strong communicator, comfortable with technology, and motivated by performance goals, this could be the perfect opportunity to turn a temporary position into a long-term career.

The role of the Collection Service Representative (CSR) is to support the needs of our clients in delivering exceptional service to their customers through telephone and where applicable email communication. The CSR will engage with customers to support the resolution of order issues, answer questions on their accounts and elevate any concerns to the proper team.

• Work in assigned queue or worklist with goal of meeting daily targets of at least 150 outbound calls placed each day; specific targets may change based on client assignment and/or client expectations
• Meet established internal quality objectives including Monthly Account Audits and Call Quality Reviews, including client specific metrics related to call or quality measures
• Meet performance and maintain productivity requirements each day as based on time gap or other reporting

• Uphold and utilize a professional and courteous tone and language at all times
• Advise customers of open receivables to obtain payment status, timeline of payments, or address any issues preventing payment
• Use client-specific systems to review and research additional account details
• Provide invoices or other related documentation to account holders
• Continuously seek to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day)
• Maintain organized electronic file storage of documents and emails, ensuring relevant forms are properly noted and saved in designated locations
• Take ownership of any assigned accounts in queue and/or work in group queue as needed
• Work cohesively in a team to participate on special projects or initiatives as directed
• Meet regularly with Supervisor for performance review and coaching sessions
• Continuously seek opportunities for process improvement and propose ideas
• Foster effective communication and collaboration between countries and cultures within all regions
• Assist in 1st Party AR project work as required
• Act as backup to other members of the 1st Party AR Department
• Maintain a high level of professionalism and confidentiality with all information entrusted with

This position will perform other duties as requested. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without advanced notice.

This position has no supervisory responsibilities

It is essential that this position adhere to the assigned work schedule. This can be either a full-time position or part-time position hours of operation are between 7:00am - 8:00pm Monday - Friday and may vary based on the individual’s time zone, subject to change with advanced notice. Schedules and hours required may also vary by region, department, client, and/or team.

Schedules will be assigned on an…