Senior Specialist - Enrollment Team

Location

Lubbock

Senior Specialist - Enrollment Team

Performs specialized, complex work to assist in the organization and implementation of various projects and programs. Work is performed under supervision within established guidelines with performance based on overall results obtained.

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School.

The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world. About Lubbock:
Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas.

Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Texas Tech University K-12, a unit of the Texas Tech University Online division, is a state-approved online kindergarten through 12th-grade school that has been meeting students' needs for more than 25 years. Affiliated with Texas Tech University, a Carnegie tier-one research institution, TTU K-12 boasts a rigorous curriculum that allows students to work ahead, make up failed credits, and achieve their goals from wherever they are.

Texas Tech University K-12 is a Candidate for Accreditation with NCA CASI, NWAC, and SACS CASI. TTU K-12 began in 1993 as a "Special Purpose District" designed to help students whose educational needs were not adequately met by traditional school districts. Since then, we have grown to serve students across the country and more than 70 nations around the world.

• Serve as the first point of contact, addressing inquiries and providing timely assistance. Strive for first call resolution by understanding and addressing customer needs effectively.
• Responsible for attracting, guiding, and facilitating the enrollment of new students, members, or clients, which may involve outreach, application processing, providing information about programs, addressing inquiries, and ensuring a smooth transition into the program, often collaborating with other departments to achieve enrollment goals.
• Respond to all emails and phone messages within the same day they are received.
• Provide solutions to customer inquiries and document resolutions accurately in the internal ticketing system.
• Complete assigned tickets in the internal ticketing system (Service Now) and update customer files using Focus, LMS, Xtender, and other relevant systems.
• Assist department leaders with projects and assignments, including conducting research and contributing ideas for process improvements. Contact instructors via email to resolve specific customer inquiries professionally.
• Strengthen understanding of Texas Tech K-12 system platforms and networked computer programs. Follow department procedures for time-off requests and time recording.
• Demonstrate flexibility in adjusting to changing work assignments to align with departmental mission and goals.
• Comply with all training requirements and actively pursue opportunities to acquire new skills.

• Customer Service;
  Strong Written and Oral Communication skills;
  Phone Skills, Listening, Data Entry,
• People Skills;
  Attention to Detail;
  Multi-tasking;
  Team Player;
  Work well under pressure;
  Problem Solving;
  Proficient in Microsoft Applications.

High school plus five years experience. Additional education may substitute for experience on a year for year basis.

Associate's degree plus 3-5 years' experience in customer service-related field

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.