Family Medicine Patient Services Specialist

Extended Job Title

Family Medicine Patient Services Specialist

This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Employees may have cash-handling responsibilities.

• Provides excellent customer service.
• Schedules patient appointments using computer systems, following clinic guidelines and processess.
• Patient Check In and Check Out
• Ensure the accurate and complete entry of patient information.
• Responsible for collecting patient co-payments in various forms (cash, credit card, checks/money orders).
• Provides expertise in insurance verification, using both online and phone systems.
• Verifies insurance benefit eligibility for services.

Bilingual English/Spanish

• A High School diploma or GED
• 1-year Customer Service, office, or related experience. Additional education may substitute for the experience requirement.

Hourly

15

31.5

Monday - Friday, 8AM - 5PM

Odessa

Day

All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.