HH Team Assistant

Team Assistant

Position Summary:

Provides clerical support to the Clinical Manager in managing the day-to-day team operations through assigned workflow processes driven primarily by cross-matrix EMR reports. Supports the home health team by anticipating and responding to team processes related to scheduling, and complete, accurate, and timely flow of patient information. This includes, but is not limited to, patient visit scheduling; MD orders management; assigned workflow processes;

and general clerical support to Clinical Manager and assigned clinical Team functions. Responsible for keeping the flow of team processes organized to expedite communication and support policies and procedures that ensure smooth, continuous team operations.

• Monitors assigned reports and follows up on unresolved discrepancies.
• Distributes and/or provides communications to appropriate staff as directed.
• Maintains assigned tracking systems with accurate/up-to-date information.
• Receives, addresses, triages, and relays messages for assigned Team field staff (incoming faxes including physician orders, lab results, etc.).
• Participates in quality management activities as assigned.
• Facilitates maintaining, updating, and communicating visit schedules for Team field staff.
• Assists with pre-bill audit activities as assigned.
• Assists with weekend patient scheduling and on-call coverage.
• Supports Agency’s customer service reputation by promoting and maintaining a responsive, knowledgeable, and accessible approach to all customer contacts.
• Other duties as assigned by Clinical Manager.

• High school diploma and experience in computer processing preferred.
• Above average word processing/data entry skills.
• Knowledge of medical terminology.
• Excellent communication skills: ability to be flexible and work well with others.
• Ability to maintain confidential information.

• Sitting, standing, and walking are required.
• Ability to handle stressful situations in a calm and courteous manner at all times.
• Requires working under some stressful conditions to meet deadlines and Agency needs.
• Works under a variety of conditions in facilities and offices.
• Available to agency personnel in person or by telephone during the Agency operating hours and possibly after hours for emergencies.
• Some exposure to unpleasant weather.
• The home base will be at the Company Support Center.
• Reliable transportation and auto liability insurance.
• Computer and basic office equipment.

This description is a general statement of required essential functions performed regularly and continuously. It does not exclude other duties as assigned.