Sr Patient Services Specialist - TCHATT

Introduction

Nationally recognized as a Great College to Work For ,TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as wechange the future of health care.

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond.

This is where world-class education meets compassionate patient care – and webelieve that our people are the reason for our institution’slasting success and bright future.

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visa petitions in accordance with the directive issued by Governor Abbott. Approval from the Texas Workforce Commission is required.

On a limited, case-by-case basis, the institution may also sponsor eligible individuals for change-of-status or change-of-employer petitions for qualifying positions. TTUHSC will not pay the $100,000 fee, if applicable.

This position is responsible for ensuring the smooth operation ofthe clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients,and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department.

Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities.

• Establishes close relationships with and serves as the primary point of contact for families.
• Communicates with care team members (mental health clinicians,senior clinic assistants, and providers) to facilitate patient care.
• Remains aware of current services offered by service providers.
• Maintains strict confidentiality in accordance with agency policies.
• May meet with patients and guardians before appointments toreview and update pharmacy preferences, location during the time of appointment, and contact information.
• Maintains documentation of all patient and family encounters and completes reporting requirements according to organization standards.
• Tracks patient information and schedules confidentially.
• Tracks patient attendance at medical appointments and initiates outreach and missed appointment procedures, as necessary.
• Gathers all appropriate forms and consents.
• Checks all platforms for appropriate authorizations and uploading to Isilon and Epic for providers and clinicians.
• Coordinates and schedules initial intakes and communication of appointment time to parents/guardians, providers, clinicians, andschool staff.
• Coordinates and schedules group sessions and communication of appointment times to parents/guardians, providers, clinicians, andschool staff.
• Assists with rescheduling of appointments when needed.
• Tracks communication with parents, school staff, providers, and clinicians for initial appointments.
• Collaborates with professionals in a variety of settings suchas higher education institutions, school districts, medical clinics and others through face-to-face, email, phone or mail contact.
• Constantly maintains a professional rapport and upholds TTUHSCvalues throughout all interactions.
• Maintains and updates professional knowledge and proficiency through continuing education, staff meetings, workshops and servingon special committees.

• Additional duties as assigned.

High school diploma or equivalent. Three (3) years of customer service, office, or related experience, with two (2) of those yearsin a healthcare or dental clinic setting preferred. Additional education may substitute for the experience requirement.

• Prior…