EMT Paramedic​/Patient Access Rep

Are you looking to be one of the team? To be part of the family and not just another number? Are you looking for a positive work environment where teamwork and diversity are key?

We value your contributions. Every role in our hospital has an impact on each of our patients. We work hard to make sure our employees love their work here. Many have been with us from the very beginning. Because we’re physician‑owned, we understand the value of having a well‑trained, well‑resourced staff. When it comes to procedural healthcare, experience matters.

Lubbock Heart & Surgical Hospital is committed to providing better outcomes for our employees!

• Great Benefits – Medical, Vision, Dental, PTO & 401K
• Individually Tailored 6-12 Week Orientation
• Opportunities for Advancement
• Consumer discounts through Perks
• Family Atmosphere
• Free CEUs through Cornerstone, our online training system

We are looking for a dedicated EMT-P/Patient Access Representative like you to join our Lubbock Heart team.

• Provide clinical and administrative support for providers, patients, and Emergency Department operations.
• Obtain patient vital signs, triage, and prioritize patient care.
• Routinely perform venipunctures and intravenous insertions.
• Perform and interpret ECG rhythm strips and 12‑lead ECG’s.
• Perform Point of Care testing and allowable skills under direct physician supervision in accordance with written policies and procedures.
• Be an integral part of the patient care team and assist with patient care within scope of practice.
• Keep exam rooms stocked with adequate medical supplies, maintain instruments, and prepare sterilization tools and equipment as required.
• Practice common safety hazards and precautions.
• Help patients in distress by responding to emergencies.
• Establish effective rapport with clients, families, other employees, and physicians.
• Maintain operations by following policies and procedures; reporting needed changes.
• Maintain safe, secure, and healthy work environment by following, and enforcing standards and procedures; complying with legal regulations.
• Maintain patient confidence and protects operations by keeping patient care information confidential.
• Update job knowledge by participating in continuing education requirements and opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhance health care practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Assist patients with complaints and takes an active role in service recovery when needed.
• Assist RN with a focus on efficiency metrics to improve ER flow and throughput (Arrival to Bed, Arrival to Medication Administration, Disposition to Discharge, Length of Stay, etc).
• Registration and admitting (admits, discharges and transfers) of patients into the Health Information Systems (HIS) including direct registration/admits and pre‑registration/pre‑admits. Ensure bed board control is in conjunction with nursing management and floor nurses.
• Register/admit all patients who enter the Emergency Room.
• Verify insurance for each patient and then input information into HIS appropriately.
• For all registrations obtain signatures for all appropriate forms such as Consent for Treatment, Standard Authorization, Financial Agreement and Assignment of Benefits, Notice of Privacy Practices and Advance Directive.
• Facilitate and handle all referrals for scheduled admits and for day procedures to include updating the schedule and notify all appropriate departments.
• Handle phone calls according to priority. Handle in a very timely and professional manner.
• Forward all non‑covered insurance patients to…