Medical Support Assistant; Advanced

The Advanced Medical Support Assistant (MSA) is a highly specialized position and performs multiple duties. The incumbent may serve as a Clerk in VHA Patient Aligned Care Team (PACT) or Specialty Care Support Team.

Basic Requirements:

• United States Citizenship:
  Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy
• Citizenship:
  Be a citizen of the United States (U.S.)
• Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C.
• 7407(a)
• Experience:
  
  No experience required
• Education:
  
  High school diploma
  - General Education Development equivalency certificate - or proficiency certificate from a State or territorial-level Board or Department of Education
• Licensure/Certification/Registration:
  None
  
  Physical Requirements:
  
  See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• See VA Directive and Handbook 5019 - Employee Occupational Health Service for requirements
• English Language Proficiency:
  Candidates must be proficient in spoken and written English in accordance with 38 U.S.C.
• 7403(f)
• May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria)
• Grade Determinations:
  In addition to the basic requirements for employment listed above - the following education and experience criteria must be met when determining the grade of candidates
• GS-06:
  
  Experience:
  
  One year of experience equivalent to the GS-5 grade level
• Demonstrated Knowledge
  - Skills - and Abilities
• Candidates must demonstrate all of the KSAs below: i
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g
• medical doctors - nurse practitioners - physician assistants - psychologists - psychiatrists - social workers - clinical pharmacists - and nursing staff) to accomplish team goal setting to ensure medical care to patients is met
• ii
• Ability to independently set priorities and organize work to meet deadlines - ensuring compliance with established processes - policies - and regulations
• iii
• Ability to communicate tactfully and effectively - electronically - by phone - in person - and in writing - with internal and external customers
• This may include preparing reports in various formats and presenting data to various organizational levels - as well as resolving patient concerns
• iv
• Advanced knowledge of the technical health care process (including - but not limited to - scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care
• v
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow - and patient support care administrative functions to include - but not limited to appointment cycles - outside patient referrals - follow-up care - overbooking - provider availability - etc
• vi
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians
• Preferred Experience:
  
  Experience working in a Mental Health or Behavorial health clinical setting
• Experience using electronic health record and scheduling systems
• Preferably CPRS - vistA and Integrated Scheduling System(ISS)
• Experience supporting interdisciplinary clinical teams in a high volume Mental/Behavorial Healthcare setting
• Experience managing complex patient scheduling involving recurring appointments or specialized treatments programs
• Reference: For more information on this qualification standard - please visit https://(Use the "Apply for this Job" box below). Standards/
• The full performance level of this vacancy is GS-06
• Physical Requirements:
  
  Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

• Total Rewards of a Allied Health Professional Duties Include but are not limited to:
  Responsible for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics
• Review the clinic utilization by using various reports and assist with clinic access contingency plans
• Schedule appointments in accordance with current established VA/VHA Directives
  - Handbooks - policies and procedures
• Review…