DoubleTree Lubbock University Area - Front Desk Agent

Double Tree Lubbock University Area – Front Desk Agent

Apply for the Double Tree Lubbock University Area – Front Desk Agent role at Aimbridge Hospitality
.

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

• Customer Service Excellence:
  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:
  Effectively convey information and ideas, address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving:
  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:
  Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial
  
  Skills:
  
  Work with and understand financial information, performing basic arithmetic functions as needed.

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.

Double Tree by Hilton Lubbock University Area is located a block south of US‑82, walking distance from the Buddy Holly Performing Arts Center and within three miles of the UMC Health System Hospital and Texas Tech campus. Enjoy the on‑site restaurant and bar, free WiFi, free airport shuttle, indoor pool, fitness center, room service, and more.

Entry level

Full‑time

Management and Manufacturing

Hospitality

Lubbock, TX $45,000.00-$55,000.00