General Manager - Taj Hospitality Management

General Manager - Taj Hospitality Management

Join to apply for the General Manager - Taj Hospitality Management role at TAJ Hospitality Management, LLC

General Manager position for various brand‑name hotels in Lubbock, Texas. The General Manager provides day‑to‑day leadership and direction for our property by maximizing financial returns, driving team‑member development, creating and maintaining a unique guest experience, meeting and exceeding brand standards, and building awareness of the hotel and brand within the local community. The general manager is thoughtful, reliable, and professional, making guests feel part of the family by anticipating and fulfilling guest wants and needs.

Top level position in a small to mid‑sized, limited‑service, single‑site hotel. Typically responsible for hotel revenues of less than $15 million.

• Develop and execute annual strategic plans, forecasts, and budgets to achieve company’s desired operating results.
• Develop and utilize objectives, measurements, metrics, and reports for hotel.
• Prepare periodic status reports and professionally present to company leadership.
• Manage asset and supply inventories and hotel supply chain to achieve optimal efficiency and effectiveness.
• Monitor competitive positioning of hotel, collect and analyze market and guest experience data, oversee and evaluate market research, and adjust sales strategy in coordination with sales team to meet changing market and competitive conditions.
• Manage revenue management program to achieve satisfactory market share in relation to industry and economic trends.
• Analyze and maintain knowledge of guests; build and promote strong, long‑lasting relationships by identifying, understanding and tending to guest needs.
• Establish and implement services and programs to meet or exceed guest expectations. Drive improvement in guest satisfaction goals; monitor and act upon guest satisfaction data.
• Develop programs that drive high levels of team‑member engagement and retention, cultivating the company and brand service philosophy.
• Develop team members and succession planning to ensure consistency in staffing and service delivery. Recruit, interview, and hire qualified employees that demonstrate the brand and company service philosophy. Establish performance and development goals for team members, and provide training, mentoring, coaching, and regular feedback to enhance performance.
• Oversee pay, corrective action, or staffing/human resources related actions in accordance with company rules and policies, and regulatory requirements.
• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards and license agreement mandates.
• Assist staff in preparing rooms and services for guests as necessary to execute the hotel’s business model.
• Oversee rewards programs for guests; manage accuracy and integrity of transactions; manage preparation of daily audit packs.
• Manage maintenance and physical condition of hotel to ensure a well‑maintained, immaculate property.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with company’s policies, procedures and regulatory requirements.
• Represent hotel at trade association, franchise and community meetings and events as appropriate.
• Establish and maintain relationships with industry influencers and key strategic partners.
• Coordinate and communicate with sales team and company management.

• Effective oral and written communication.
• People Focus.
• Results Driven.
• Strategic Thinking.
• Problem Solving/Analysis.
• Business Acumen.
• Creativity.
• Self‑Motivation.
• Technical Capacity.
• Fluent in English.

• Ability to manage change effectively.
• Ability to communicate goals and objectives, and to inspire employees to achieve those goals.
• Ability to conceptualize visions and convey concepts and ideas to management, peers and employees.
• Ability to maintain a professional working relationship with guests, groups, and team members.
• Aptitude and experience in creating and promoting an atmosphere of teamwork.
• Ability to inspire, train and develop people for promotion.
• Experience training and cross‑training…