Room Attendant

Room Attendant

Position Type Full Time

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...

Status:
Non-Exempt

Reports to:

Executive Housekeeper

Our Room Attendants communicate with guests in a friendly and welcoming manner with a smile. They ensure the hotel is clean throughout the day responsible for being knowledgeable about the hotel services and amenities. Provide excellent service to hotel guest rooms in a devoted and efficient manner. Able to clean assigned rooms while adhering to company standards for cleanliness and appearance standards.

Operational Responsibilities

• Cleaning & freshening of rooms
• Vacuuming, making beds, and changing linens
• Cleaning bathrooms, and general organization of guest belongings and furnishings

Guest Services

• Greet guests warmly and provide excellent customer service.
• Respond to guest inquiries and resolve any issues or complaints.
• Ensure guest satisfaction by accommodating special requests

Team Support and Training

• Assist in training new room attendants as needed.
• Support team performance by collaborating with colleagues.
• Ensure compliance with Valencia Hotel policies and industry standards

Communication and Reporting

• Communicate effectively with the executive housekeeper and other housekeeping staff.
• Report any incidents or safety concerns immediately

Safety & Compliance

• Follow all hotel policies and procedures.
• Adhere to safety standards and maintain a safe working environment.

Qualifications

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Previous experience in a restaurant or customer service role is preferred
• Experience using POS systems relating to hotel influenced software

Physical Requirements

• Standing/Walking:
  Frequent, including standing for long periods of time
• Lifting/Carrying:
  Up to 50 lbs., such as cleaning supplies and equipment
• Other
  
  Physical Requirements:
  
  handling, grasping, and crouching as needed, pushing, pulling

Working Environment

• Interior:
  Limited interior room access
• Exterior:
  Multi level exterior room access

Basics

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment & housekeeping equipment is in proper working condition
• Attend require meetings
• Follow company policies and procedures
• Perform any additional duties as assigned by the supervisor

Candidate Profile

• Education and Experience
• High school diploma or equivalent required
• Previous experience in a housekeeping or cleaning role preferred.