Front Desk Clerk

Position:
Front Desk Agent

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for todays passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...

Non-Exempt

Reports to:

Front Office Manager

The Front Desk Agent is responsible for providing exceptional customer service by assisting guests with check-in, check-out, and other inquiries. This role supports the team by ensuring a smooth and welcoming experience for all guests, contributing to the overall operations of the hotel.

• - Operational Responsibilities
• - Perform check-in and check-out procedures efficiently
• - Handle reservations, cancellations and guest inquiries
• - Maintain the cleanliness and organization of the front desk area
• - Assist guests with luggage as needed
• - Assist with parking/retrieving guest vehicles in a safe and efficient manner
• - Guest Services
• - Greet guests warmly and provide excellent customer service. Following 18 core standards and Valencias 5 star ingredients
• - Respond to guest inquiries and resolve any issues or complaints
• - Ensure guest satisfaction by accommodating special requests
• - Team Support and Training
• - Assist in training new front desk agents as needed.
• - Support team performance by collaborating with colleagues.
• - Communication and Reporting
• - Communicate effectively with the Front Office Manager and other departments.
• - Report any incidents or safety concerns immediately
• - Safety & Compliance
• - Follow all hotel policies and procedures.
• - Adhere to safety standards and maintain a safe working environment.

• - Strong verbal and written communication skills
• - Effective time management and problem-solving skills
• - Ability to work well with a team and demonstrate attention to detail
• - Excellent organizational skills and interpersonal abilities
• - Previous experience in a front desk role or hospitality setting preferred
• - Certification of TABC & Food Handlers required

• - Standing/Walking:
  Frequent, including standing for long periods of time
• - Lifting/Carrying:
  Up to 50 lbs., such as supplies and luggage
• - Other
  
  Physical Requirements:
  
  handling, grasping, and crouching as needed

• - Interior: front desk and lobby area

• - Maintain cleanliness and organization in all work areas
• - Display courteous behavior with guests and team members
• - Report any unsafe conditions immediately
• - Ensure hotel equipment is in proper working condition
• - Attend require meetings
• - Follow company policies and procedures
• - Perform any additional duties as assigned by the supervisor

• - High school diploma or equivalent required
• - Previous experience in a front desk or customer service role is preferred.