DC Technical Support Specialist

DC Technical Support Specialist at United Supermarkets, LLC

The Technical Support Specialist works out of the Lubbock DC and is responsible for the resolution of user problems relating to the network servers, software, and PC hardware. Responsible for identifying potential problems and helping resolve any issues of the system users. This position works closely with the application administrators and developers, and coordinates problem resolution with third‑party software and hardware vendors.

The role requires some UNIX system and distribution software knowledge to troubleshoot user issues. Responsibilities include incident resolution, ongoing maintenance, implementation, testing, trend analysis and ad‑hoc store requests.

• Resolve problems for network software users
• Assist users with “how to” questions and other software‑related issues
• Provide technical support for all hardware‑related issues for distribution center users
• Overall responsibility for project implementation as it relates to technical support requirements
• Provide network troubleshooting support
• Develop knowledge of distribution software, familiarity with vendors, and ability to resolve problems while providing a vision for future development
• Provide on‑call support for distribution center systems
• Assist with WAN and LAN installation and management activities
• Perform all other duties as requested or required by upper management
• Technical lead for assigned projects
• Manage assigned new and existing store‑related knowledge and documentation to ensure it is added to a centralized knowledge base
• Strive to gain relevant experience and knowledge through formal training programs and certifications that will boost understanding and ability to support assigned systems

• A Bachelor’s Degree in Computer Science or related field is preferred
• A minimum of 6 months service in a technical support role is required; previous job experience will be considered
• Knowledge of hardware and software interactions of the PC environment, current PC and computing software, data communications, and WAN and LAN networking protocols
• Ability to function as a team member and get along with others
• Ability to accept supervisory coaching related to performance, work habits and attitude

Entry level

Full-time

Information Technology

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