Business Systems Analyst; BSA

Business Systems Analyst (BSA) – Fund View

Join to apply for the Business Systems Analyst (BSA) role at Fund View.

Fund View provides cloud‑based solutions to power local governments. Our products streamline processes, simplify workflows, and meet the needs of citizens.

• Partner with Implementation Project Managers and Product teams to support requirement discovery, solution design, and successful rollout of new customers and new product features.
• Translate customer business needs into clear functional requirements, user stories, workflows, and acceptance criteria.
• Participate in configuration, UAT planning, execution, and validation of new product capabilities.
• Assist customer‑facing teams in troubleshooting and resolving implementation‑related issues.

• Engage with Product Management to gather, prioritize, and refine enhancement requests based on customer impact and business value.
• Break down complex platform functionality into actionable requirements enabling Engineering development.
• Partner with QA to support test case development and acceptance validation for enhancements and defect resolution.

• Serve as a subject matter expert (SME) for Customer Success and Support teams, helping them understand and troubleshoot functionality for our city/municipality customers.
• Contribute to the creation of knowledge base content, training materials, workflows, and best practices.
• Analyze support trends to influence product improvements and reduce case volume.

• Extensive experience with Microsoft 365 / Microsoft Office Suite.
• Deep experience with process mapping tools (e.g., Lucidchart, Visio).
• Familiarity with project management / workflow tools (e.g., Jira, MS Project) to manage assigned tasks, workflows, timelines, etc.

• 3‑5+ years of experience as a BSA, Business Analyst or similar role in a B2B SaaS environment.
• Hands‑on experience managing multiple client implementations and internal product enhancement projects simultaneously.
• Hands‑on experience with Customer Success and/or Customer Support organizations.
• Familiarity with SaaS implementation methodologies and data migration concepts.
• Deep skills in requirements gathering, process mapping, and writing user stories/acceptance criteria.
• Proven ability to collaborate across Product, Delivery, and customer‑facing teams.
• Technical and analytical curiosity with strong problem‑solving skills.
• MUST be located in the US within CST or EST time zone.

• Experience with Public Sector SaaS platforms/companies, especially those enabling operational services for municipalities (e.g., utility billing, municipal court, financial ERP).
• Experience with workflow‑based or configuration‑driven platforms.
• Background working with Agile or Rapid Application Development software delivery teams.
• Hands‑on experience with Microsoft Dynamics 365 (ideally the Project Operations module).
• Experience with the application of AI Automation / Tools.

• Have a customer‑obsessed mindset with strong empathy for end users.
• Are detail‑oriented with a passion for continuous improvement.
• Are an excellent communicator who can translate between business and technical contexts.
• Are passionate about developing & improving processes, not just managing them.
• Are comfortable navigating ambiguity and driving clarity.

At Fund View, we’re passionate about delivering innovative solutions to help our clients in the public sector achieve their goals. You’ll join a growing, highly collaborative team where your work directly impacts customer success and product evolution.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: Software Development