End User Support-IT Field Services

Join to apply for the End User Support-IT Field Services role at Accent Care

1 week ago – Be among the first 25 applicants

Reimagine Your Career in Corporate Healthcare. Caring for others is more than what you do—it’s who you are. At Accent Care, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place.

• Location: Lubbock, TX
• Position: End User Support-IT Field Services
• Job : 71797
• Remote/Virtual Position: Hybrid
• Coverage Area: Lubbock, travel within assigned region required
• Salary: $25.00 - $28.50 per hour, depending on experience
• Schedule: Monday – Friday, 8 a.m. – 5 p.m.
• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Information Technology
• Industries: Hospitals and Health Care

• Bachelor’s degree in Information Technology preferred or 2–4 years of technical support experience
• Certifications requested: IT Infrastructure Library (ITIL) v3 accreditation, Operating Systems qualifications (e.g., MCSA, MCSE, A+, Network+)
• Solid Understanding of:
  • Microsoft Office Applications
  • Office
    365, One‑Drive
  • Microsoft Teams
  • Windows 10 OS, Windows 11 OS (optional)
  • Android OS, iOS
  • Active Directory, EntraID
  • Intune Auto‑pilot
  • Networking (TCP/IP, WINS, DNS, DHCP)
  • ITIL Service Management through Service Now
  • Single Sign‑on concepts
  • MDM Solutions
• Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
• Intermediate ability to troubleshoot or diagnose problems and provide possible solutions
• Some project/process management skills
• Advanced equipment operation skills – able to operate all office equipment and train end users
• Exceptional written and verbal communication skills, combined with the ability to interact and effectively communicate with a diverse audience
• Ability to document technical solutions for review by both technical teams and end users

• Provide Tier 1 & 2 support for executives and their admins, troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white‑glove service with a focus on discretion, responsiveness, and minimal disruption.
• Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, One Drive, and secure remote access.
• Triage and resolve escalated issues from the Help Desk.
• Coordinate with Tier 3 teams and field services to ensure timely resolution of executive‑impacting incidents.
• Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company‑matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first Accent Care‑branded scrubs for patient‑facing employees
• And more!

Caring for others starts with caring for you. We’re committed to fostering a purpose‑driven workplace where you feel supported, and that means prioritizing your physical, financial, and mental well‑being.

At Accent Care, you’re part of a community that cares — for patients and each other. We offer equal employment opportunities irrespective of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.

Referrals increase your chances of interviewing at Accent Care by 2x.