Classroom IT Support

Compensation: $25/HR

Location:

Lubbock, TX

Contract (3 months +) W-2 only

We are seeking a reliable and customer-focused Technical Support Specialist. This entry-level role is essential for providing first‑line technical assistance, ensuring prompt resolution of user issues, and maintaining smooth operations across our user base. The ideal candidate thrives in a structured, fast‑paced environment and excels at assisting non‑technical users with patience and professionalism.

• Provide initial IT support and troubleshooting for hardware, software, desktop applications, and remote access issues.
• Manage user account access, including password resets and basic troubleshooting related to Active Directory, Windows login issues, and Multi‑Factor Authentication (MFA)/Single Sign‑On (SSO) workflows.
• Act as the primary point of contact for all incoming technical requests via phone, email, and ticketing system.
• Document, track, and monitor problems to ensure timely resolution and escalation to the appropriate team when necessary.
• Maintain a high level of customer service and clear communication throughout the support process, ensuring non‑technical users feel supported.

• 1–2 years of relevant experience in an IT support role, such as Help Desk, Desktop Support, or Classroom Support.
• Basic working familiarity with Active Directory and general Windows login troubleshooting.
• Familiarity with standard MFA/SSO workflows and user access management.
• Excellent customer service and communication skills; demonstrated ability to assist non‑technical users calmly and professionally.
• Must be reliable, punctual, and comfortable working within fast‑paced, structured, and goal‑oriented environments.

• Entry level

• Contract

• Information Technology

• IT Services, IT Consulting, Hospitals and Health Care

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