Project Manager - ERP Pro

The ERP solution empowers our clients to do more with fewer resources by making daily financial management tasks easier and more efficient. This product provides market‑leading budgeting, financial management, personnel, utility management, billing, and citizen service applications to the small‑to‑mid‑size local government market.

The Project Manager successfully manages the implementation of Tyler software for existing accounts, from the contract signing through formal transition to the support department, on time and within budget. Work with our innovative software solutions that help local government and school districts centralize data and connect their organizations. By developing and supporting our financial management solutions, you can help integrate our solutions with human resources, revenue management, tax billing, and asset management.

Lubbock, Texas | Lakewood, Colorado | Plano, Texas

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• Develop the implementation project plan and officially start projects by conducting kick‑off meetings with clients and other staff as needed.
• Project plans outline scope, schedule, budget of the project, and each party’s responsibilities and commitments to contribute adequate resources.
• Work with the sales team as the contract is signed, becoming familiar with contract requirements, program modifications, and other site‑specific background information.
• Manage and assume accountability for all aspects of projects related to delivery of client software and services.
• Conduct planning sessions with the client’s key functional leaders to create documented management plans that specify the project plan and scope.
• Ensure assigned clients pay invoices in a timely manner and/or assist Tyler collections in obtaining payment for delinquent/past‑due accounts.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan; immediately notify affected parties of any schedule changes.
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Anticipate, identify, and resolve roadblocks such as hardware, software, or networking incompatibilities and unresponsive third‑party vendors or clients.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion conduct meetings with clients to ensure a smooth transition of services from implementation to support.
• Communicate with the implementation staff and management regularly, ensuring timely delivery of schedules and revenue projections; relay personnel, client, contract, and departmental issues; seek assistance as needed with meeting revenue goals.
• Maintain the project team’s calendar commitments by keeping all project event information current.
• Identify add‑on sales opportunities and manage contract addenda and purchase orders.
• Travel to client site as needed.

• Bachelor’s degree or comparable work experience.
• Typically a minimum of three years of experience as an implementation professional or equivalent.
• Solid and proven project management experience.
• Work toward obtaining PMP certification and maintain status after certification.
• Software life cycle and enterprise software knowledge.
• Excellent planning, organizational skills and ability to follow through until processes are completed.
• Exceptional customer service skills.
• Excellent verbal and written communication skills to articulate technical and non‑technical information to various audiences including management.
• Proficiency using computers and exposure to IT infrastructure components. Strong decision making and problem‑solving skills.
• Strong analytical ability, particularly in a technical environment.
• Proficient in Microsoft Word, Excel and Project.
• Demonstrated ability to prioritize and complete multiple tasks in a fast‑paced, technical environment.
• Demonstrated ability to maintain a positive, professional attitude.
• Strong…