Software Asset Management; SAM) Tech Lead

You will support enterprise-wide software asset management work, with a focus on audit data collection, entitlement validation, and Service Now data management. This is a long-term, remote W2 contract engagement tied to a Plano, TX location, working with product owners, IT teams, and external partners to keep software inventory accurate and audit-ready.

• Coordinate and execute software audit data collection across multiple product teams, and engage product owners to obtain software versions, user counts, and installation details.
• Perform follow-ups to ensure timely completion of audit requests and resolve data gaps.
• Validate system status (active, inactive, or decommissioned) to support audit accuracy.
• Support third-party audit processes, such as IBM license audits, by preparing and validating required documentation, and collaborate with external vendors and consultants on audit findings and discrepancies.
• Maintain audit evidence and documentation in designated tracking systems.
• Analyze software installation and usage data from multiple sources, including CMDB and discovery tools.
• Support Service Now Software Asset Management processes, including data validation and reconciliation, and identify and resolve gaps in entitlements and licensing data.
• Act as a liaison between SAM, IT teams, product owners, and external partners, and participate in team standups and working sessions to report on audit progress.

• Bachelor's degree in Information Technology, Business, or a related field, or equivalent experience.
• 2-5 years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), or a related field.
• Experience supporting software license audits or compliance activities.
• Strong data analysis skills, with proficiency in Microsoft Excel or similar tools.
• Familiarity with Service Now SAM, CMDB, or similar asset management platforms.
• Attention to detail and data accuracy, with strong organizational and follow-up skills.
• Effective communication and stakeholder management, including regular interaction with global stakeholders and external partners.
• Ability to manage multiple priorities in a deadline-driven environment.

• Experience working with enterprise software vendors such as IBM, Oracle, or SAP.
• Knowledge of software licensing models and compliance requirements.
• Experience working with third-party audit or consulting firms.