ServiceNow - Sr Business Process Consultant
Listed on 2026-10-30
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IT/Tech
IT Business Analyst, IT Consultant, Business Systems & Technology Analysis, Change Management -
Business
Business Systems & Technology Analysis, Change Management
Req
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization.
We are currently seeking a Service Now - Sr Business Process Consultant to join our team in Any, Texas (US-TX), United States (US).
Service Now Sr. Business Process Consultant
Location: Remote (occasional travel as needed)
Work Authorization: U.S. Citizen; must reside and work within the U.S.
Role OverviewNTT DATA is seeking a highly motivated and experienced Senior Service Now Business Process Consultant with strong Business Analyst capabilities. This dual‑role position is ideal for a professional who excels in both strategic process consulting and detailed business analysis, and who can lead client engagements from discovery through delivery.
The successful candidate will serve as a trusted advisor to clients, helping optimize Service Now implementations through process alignment, requirements gathering, stakeholder engagement, and organizational change support.
Key Responsibilities Business Process Consulting- Lead functional discovery sessions and process workshops to define client‑specific business process solutions.
- Advise clients on Service Now implementation best practices across ITSM, ITOM, HRSD, CSM, and other modules.
- Develop process workflows, workshop presentations, training materials, and other client‑facing collateral.
- Partner with IT leaders and process owners to drive organizational readiness and solution adoption.
- Capture and document business requirements, user stories, and business cases aligned with Service Now capabilities.
- Develop and maintain end‑to‑end process flows and perform gap analyses to support solution design.
- Create and execute test plans, facilitate User Acceptance Testing (UAT), and support go‑live activities.
- Conduct client training sessions and develop user‑friendly job aids to support platform adoption.
- Serve as the primary business liaison and trusted advisor throughout the project lifecycle.
- Facilitate stakeholder demonstrations and provide solution‑focused recommendations to improve process efficiency.
- Collaborate with project leadership to ensure alignment between business objectives and technical solutions.
- 5-7 years of Service Now consulting experience with hands‑on expertise across multiple Service Now modules.
- 5+ years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement.
- Proven ability to facilitate client workshops and translate business needs into actionable solutions.
- 1-2 years of experience leading business process consulting engagements.
- 1-2 years of experience working within Agile environments and supporting Scrum teams.
- Strong communication, presentation, and stakeholder management skills.
- Certified System Administrator (CSA)
- At least one Certified Implementation Specialist (CIS) certification
- Certified System Administrator (CSA)
- At least one Certified Implementation Specialist (CIS) certification
- Certified System Administrator (CSA)
- One or more Certified Implementation Specialist (CIS) certifications
- Industry‑recognized certifications
- ITIL Foundation Certification
- Experience with large‑scale Service Now transformation initiatives.
- Strong understanding of IT Service Management (ITSM) and related business processes.
- Experience supporting enterprise‑level Service Now implementations.
- Ability to work independently in a remote consulting environment while managing multiple client stakeholders.
NTT DATA is a $30 billion trusted global…
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