Product Support Analyst - AI Tech; Level 1
Listed on 2026-10-30
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IT/Tech
IT Support
Serko Ltd is seeking two Product Support Analysts (Level
1) to join the North American team in Dallas (Southlake). You will deliver remote technical and functional support for Serko.ai, investigate and resolve client issues, and manage escalations with a focus on continuous improvement.
You will document solutions, deepen product knowledge, and contribute to knowledge sharing. The role emphasizes customer-centric service, strong communication, and analytical problem-solving, with opportunities
The Product Support Analyst - AI Travel Tech (Level
1) position in the Management & Operations, Sales field is open for applications.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in TX, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 55.000 - 85.000.
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