Inter Enterprise Application Analyst Epic Resolute Professional Billing

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

As an Epic Professional Billing Intermediate Analyst, you will support a growing network of more than 72 Community Connect clinics and physician practices. This role extends beyond application support, offering the opportunity to influence the success of community healthcare organizations through consulting, implementation, training, and long-term partnership.

You will work directly with clinic leaders, physicians, and staff to prepare organizations for Epic adoption, lead onsite training programs, provide go-live support, and deliver ongoing production support after implementation. Candidates who enjoy teaching, relationship-building, and helping customers achieve success will thrive in this role.

• Implementation:
  Responsibility for evaluating project requests associated with field of expertise and/or systems supported, conducting current state assessments, requirements gathering and definition, future state design and application build activities. Responsible for leading implementation teams in planning, design, development, testing (unit, application and integrated), and deployment of projects, as well as contributing to development of associated training curriculum/program, post implementation documentation and production support services.
  
  Ensure systems design supports corporate policies and federal legislation, where applicable. Work with customer departments to ensure solutions to complex business issues are an appropriate fit organization wide.
• Project Management:
  Prepare detailed project plans. Adheres to project schedules and timelines and completes projects on time and within budget. Identify and elevate issues to appropriate sponsor group, steering committee or other governing body to ensure successful implementation (on time, on budget and within scope). Responsible for facilitating change request process in relation to assigned projects. Prepare supporting documentation and present initial project requests and change requests to leadership and appropriate Change Advisory Subgroup(s).
  
  Provide weekly status updates on assigned projects. Work with IT and Materials Management counterparts to coordinate necessary support as needed.
• Maintenance, Support and Troubleshooting:
  Monitor, acknowledge and resolve heat tickets as assigned. Coordinate software and hardware repairs and version upgrades with customer departments and IT. Develop and maintain documentation for system procedures.
• Production Support and Maintenance:
  On call support. Ensuring the integrity, integration and stability of production system. Formulating system scope and objectives to develop or modify complex system designs. Interface maintenance and support. Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users). Working closely with IT resources during upgrades and issue resolutions.
  
  Troubleshoot application, process and technical issues. Identify required resources and coordinate all efforts until issue is resolved. Complete documentation as needed. Coordinate and complete tasks during unplanned downtimes including system maintenance. Support training of IS staff and end-users as needed. Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication.
  
  Daily communication with key business process owners and departmental system support staff. Explaining technical and software…