Sr. Alliances & Enablement Specialist, Frontier CIE Enablement

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At Softchoice, aWorld Wide Technology (WWT) company, we work together to make a new world happen.

As an IT solutions provider serving U.S. commercial and SMB organizations, as well as the entire Canadian market, we help organizations turn ambition intoreal‑worldoutcomes. We do this through the delivery of secure cloud, AI,software and digital workplace solutions that enable agility,innovation and growth.

With ahighly engaged, high-performing team, we are certified as a Great Place to Work® in both Canada and the United States, andhavebeen recognized as a Best Workplace in Canada for more than 20 years.

We stand proudly for our people and their success through career development and advancement, and continuously strive to dowhat’sgood for our people and communities.

As part ofWWT,weconnectcustomers to the global scale, advanced innovation, world-class partnerships, and deepexpertiseof a leader in AI and digital transformation. This includes access to WWT’s Advanced Technology Center (ATC), a collaborative ecosystem featuring state-of-the-art hardware and software that enables customers and partners to conceptualize, test, and validate innovative solutions before deploying them at scale.

Softchoice has elevated the Microsoft Customer Immersion Experience (CIE) program to a best-practice model that demonstrates what is possible when customers trust and adopt Microsoft technology.

A CIE provides a deliberate path from opportunity to delivery, aligning customer needs, sales objectives, and desired outcomes across licensing and professional services.

The Microsoft Frontier CIE Enablement Program Manager will adhere to the program’s standard operating procedures and governance for creating, delivering, managing, and following up on CIE engagements, including hand-offs to Technical Solution Architects. The role will also coordinate and manage the train-the-trainer enablement calendar.

The role requires cross-functional collaboration with facilitators, technical architects, and delivery engineers, as well as leadership reporting across Softchoice, WWT, and Microsoft.

• Follow established CIE standard operating procedures from opportunity identification through delivery and hand-off to Technical Solution Architects.
• Follow established governance for creating, delivering, managing, and following up on CIE engagements.
• Coordinate the train-the-trainer enablement schedule across facilitators and technical teams.
• Monitor and confirm schedules for CIES deliveries, maintaining a calendar
• Monitor and follow up with Technical Solution Architects to ensure a seamless transition from CIE delivery to solution design.
• Support Program Lead (Nolan) with reporting details for leadership (Microsoft and WWT).
• Monitor program performance and elevate risks or gaps to Program Lead (Nolan).
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation.
• Maintain a centralized repository of approved CIE materials, recordings, facilitator resources, customer-facing content, and proof-of-execution documentation
• Customer satisfaction and feedback scores reporting and tracking.

• At least three years of experience in program or partner enablement within Microsoft technology programs.
• Strong knowledge of Microsoft Customer Immersion Experience (CIE) or comparable customer enablement programs.
• Experience coordinating programs involving multiple internal teams and external partners
• Excellent organizational skills, with demonstrated ability to manage schedules, documentation, and reporting cycles.
• Strong communication skills and confidence…