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IT Consultant IT Business Analyst Data Analyst

ServiceNow - SAM

Job in Lubbock, Lubbock County, Texas, 79401, USA
Listing for: TechDigital Group
Full Time position
Listed on 2026-11-05
Job specializations:
  • IT/Tech
    IT Consultant, IT Business Analyst, Data Analyst
Salary/Wage Range or Industry Benchmark: 105000 - 140000 USD Yearly USD 105000.00 140000.00 YEAR
Job Description & How to Apply Below

Service Now Technical SME

Experience:

L3- 5-7 Years of Relevant Industry Experience

Title:

SAM Technical SME

Required Skills:

Experience in implementing SAMPro. In-depth knowledge of SAMPro modules with tables. Assisted customers in implementing SAM Tools across their organization. Worked on solution designing and implementation as per best practices for various module - SAM Pro. Working on Reclamation part in Service Now to reclaim the unused and low usage of software in client machine. Experience in Designing, customization, enhancing, workflow configuration and supporting Service Now Experience of working with Service Catalog items in Service Now.

Implemented SR's Using Flow Designer Functionality. Worked on Workflow Editor Experience working with Client-side scripting (UI Policy, Client Script, UI Actions) and Server-side Scripting (Business Rules, Scripted Include) Editor, Flow Designer. Worked on Data loading, import sets, Data Source and Transform maps, Reports and Scheduled Jobs. Worked on Reports, dashboards. Worked on project with Agile methodology. Good knowledge of various inventory/ discovery solutions, like ADDM, Bigfix, SCCM, Service Now etc.

etc.

  • To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
  • To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
  • To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
  • To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
  • To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA
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