Ambulatory EMR Application Support Analyst - L2

Location: Frisco, TX, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Ambulatory EMR Application Support Analyst - L2 to join our team in Frisco, Texas (US-TX), United States (US).

Ambulatory EMR Application Support Analyst – L2

Location

Remote / USA

Shift

US Healthcare Support Hours / Rotational On-Call Support

Position Summary

We are seeking an experienced Ambulatory EMR Application Support Analyst (L2) to provide advanced operational, functional, and technical support for ambulatory Electronic Medical Record (EMR) applications within a healthcare environment. The candidate will support outpatient clinical workflows, EMR interfaces, provider documentation tools, billing processes, and application maintenance activities while ensuring high system availability and user satisfaction.

The role requires strong knowledge of ambulatory clinical operations, EMR configuration, troubleshooting, integrations, upgrades, and production support within a healthcare setting.

Key Responsibilities

Clinical Workflow Support

• Provide L2 support for ambulatory EMR applications supporting outpatient clinics and physician practices.
• Troubleshoot issues related to:
• Registration and intake workflows
• Clinical documentation and charting
• Order entry and results review
• Provider workflows and encounter management
• Analyze and resolve complex workflow and application issues impacting clinical operations.
• Collaborate with clinicians, practice managers, and operational teams to optimize system utilization.

EMR Interface Support

• Monitor, troubleshoot, and support interfaces between EMR and external systems
• Investigate interface failures, message errors, and data reconciliation issues.
• Validate interface data transmission and ensure successful integration outcomes.

Ambulatory Billing Support

• Support ambulatory revenue cycle workflows and billing-related EMR functionality.

Configuration and Customization

• Configure and maintain:
• Clinical templates
• Provider preferences
• Smart tools and productivity features
• Order sets and documentation workflows
• Support optimization efforts to improve provider efficiency and user adoption.
• Assist in testing and deploying configuration changes based on business requirements.

Document Management Support

• Document scanning
• Indexing
• Medical records management
• Troubleshoot issues related to document workflows and patient record accessibility.
• Ensure proper document categorization and archival standards are maintained.

Application Maintenance & Release Management

• Participate in upgrades, patches, hotfix deployments, and routine maintenance activities.
• Perform impact analysis, testing, validation, and production implementation support.
• Support application version upgrades while minimizing disruptions to clinical operations.
• Maintain system documentation and change records.

Incident & Problem Management

• Provide advanced troubleshooting for production incidents and service requests.
• Perform root cause analysis for recurring application issues.
• Participate in major incident management and escalations.
• Maintain SLA compliance and timely resolution of tickets.

Required Skills & Experience

Functional Skills - 5+years of experience in the below skills

• Strong understanding of ambulatory clinical workflows, including:
• Scheduling
• Registration
• Clinical documentation
• Order management
• Results review
• Knowledge of ambulatory practice operations and provider workflow optimization.
• Understanding of ambulatory billing and revenue cycle processes.

Technical Skills - 5+years of experience in the below skills

• Experience supporting…