Field Property Claims Manager

Field Property Claims Manager (Lubbock/Amarillo, TX area)

Department: Claims Reports To: Manager, Property Claims

FLSA Status: Exempt Supervisory Position: No

Effective Date: January 6, 2014 Revised Date: November 1, 2025

Job Summary:

The Field Property Claims Manager is a technical role responsible for the end-to-end handling of simple to complex, and potentially high-value commercial property claims. This individual will conduct prompt on-site investigations, evaluate the scope of damages, analyze insurance coverage, and negotiate fair and timely settlements. The ideal candidate is a subject matter expert in commercial agribusiness property construction, damage assessment, and policy interpretation, committed to delivering an outstanding customer experience for our business clients.

• Conduct thorough and timely on-site inspections of damaged commercial properties to determine the cause, origin, and extent of loss.
• Interview policyholders, claimants, witnesses, etc., to gather all necessary information.
• Secure and document evidence clearly and concisely.

• Review applicable commercial property insurance policies to determine appropriate coverage.
• Evaluate and quantify business interruption and extra expense exposures.
• Establish and maintain accurate and timely loss reserves for the life of the claim.

• Clearly communicate coverage positions, settlement offers, and claim decisions to policyholders and their representatives (e.g., public adjusters, agents, attorneys).
• Negotiate fair and equitable settlements in accordance with policy provisions and state regulations.
• Identify and investigate potential subrogation or fraudulent activity.

• Maintain highly detailed and accurate electronic claim files, documenting all activities, correspondence, and decisions.
• Prepare comprehensive reports for management and internal partners as required.
• Effectively manage an assigned caseload to meet and exceed company cycle time and customer service standards.
• Conduct thorough and timely on-site inspections of damaged commercial properties to determine the cause, origin, and extent of loss.
• Interview policyholders, claimants, witnesses, etc., to gather all necessary information.
• Secure and document evidence in a clear and concise manner, including photographs, source documents, measurements, and statements.

• Provide excellent customer service to all stakeholders.
• Regular and sustained attendance.
• Perform other duties as assigned.

• Bachelor's degree from an accredited university or equivalent professional experience.
• Minimum of 5+ years of experience in property claims adjusting, with a proven track record of handling commercial property losses.
• Active and valid State Adjuster's License in your home state and the ability to obtain reciprocal licenses in other states as required.
• In-depth knowledge of property insurance policies, forms, and endorsements.
• Demonstrated ability to interpret complex policy language and apply it to claim scenarios.
• Strong analytical, problem-solving, and decision‑making abilities.
• Superior verbal and written communication skills.
• Valid driver's license and a clean driving record.
• High attention to detail, strong organizational skills, and a good work ethic.

• Proven knowledge of the principles of exposure, safety, environment, construction, etc., as normally acquired through a bachelor's degree (B.A.) from a four‑year college or university in science, engineering, insurance, business, or Agri‑related courses, and/or two to four years of related business experience; or equivalent combination of education and experience.
• Extensive claims experience in successfully handling commercial agribusiness property claims, along with a deep understanding of agricultural practices, agribusiness operations, and related risks, is preferred.
• Professional designations such as Chartered Property Casualty Underwriter (CPCU) or Associate in Claims (AIC) are preferred.
• Experience preferred in managing large loss and/or complex…