Sales Manager; Funeral - Northwest TEXAS area

Overview

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you! We seek a highly-qualified, motivated Funeral Home and Cemetery Sales Manager in the NORTHWEST TEXAS (Lubbock/Amarillo) area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies).

This person is the primary reference for the Family Service Professionals and /or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.

• Generous compensation including base salary and overrides
• Health benefits
  , 401(k)
• Continuous training and development by supportive sales management teams
• Annual incentive trip

Coach Family Service Professionals and/or Advanced Planning Professionals and act as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation etc.

• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service
• Generate sales leads through professionally serving at-need families, networking and interacting in the community;
  Partner with other businesses, arrange and co-ordinate group seminars
• Assists the VP in developing the annual location pre-need sales budget and for ensuring that the location pre-need sales budget is met
• Accountable for 24-hour response to customer complaints and teaching the Family Service Professionals and/or Advanced Planning Professionals how to make those complaints an opportunity for both the family and the company
• Establishment and review of activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals
• Hiring, discipline, termination, training, advancement and placement of Family Service Professionals and/or Advanced Planning Professionals
• Responsible for management of assigned Advanced Planning Professionals and/or Family Service Professionals, including management of attendance, absenteeism, leave, pay issues and performance
• Communicate progress of team to the General Manager and Cemetery VP
• Jointly work with all personnel to ensure customer satisfaction
• Ensure compliance of sales practices with federal, state and local regulations (i.e. "No Call" Legislation)
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to make certain they follow sales guidelines
• Lead change initiatives which support seamless service
• Act as a resource person for estate planning with the intent to increase market share and new heritage
• Mentor sales professionals in leading by example. Job shadow to monitor performance and coach

• 2-3 years FUNERAL sales management experience PREFERRED
• A valid TEXAS Life insurance license PREFERRED
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional
  PREFERRED
• A history of community, civic, volunteer or sectarian work within the market
• Knowledge of computers and some software
• Good written and verbal communication skills needed for interactions with grieving families, co-workers, and other stakeholders to generate accurate, timely responses to questions and requests in a calm, professional manner;
• Collaborate easily with co-workers, keep shared information up to date, and work well independently and on projects; and
• Works with other departments as needed.
• Comes up with new ways to look at problems and processes in their work Achieve Results
• Shares viewpoints and information openly and listens attentively to others' ideas and suggestions
• Communicates in a timely and effective manner with manager
• Proactively contributes to group objectives; volunteers to help others as needed
• Ability to interface well with personnel at all levels

To learn more about a career with Funeral Directors Life – a career…