Branch Operations Manager

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Location:

Lubbock, TX

Salary range: $65,000.00 - $75,000.00

Working at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at

The role of the Branch Operations Manager is to manage the performance of the branch/sales team to achieve the company vision and business objectives. The Branch Operations Manager effectively communicates the company vision and strategy throughout the branch/sales team whilst leading, inspiring, coaching and supporting their team members and peers to successfully implement the ‘Purpose to Promise’.

• Drives operational excellence within the branch/sales team by ensuring single systems and standards are met
• Ensures all inventories and fixed assets are maintained and controlled

• Ensures branch is free of recognized hazards to stay in compliance with the standards, rules and regulations of OSHA
• Document and record all work-related injuries and illnesses

• Build a high performing team through recruitment, development, coaching, and leadership
• Builds and maintains a high-performance team by evaluating and coaching team members’ performance, supporting appropriate training and development methods, and team building
• Provides a motivational environment in which team members exceed performance standards. Recognizes and rewards star performers

• Develops and maintains annual budget for the assigned branch team. Monitors financial reports of the branch/sales team to ensure budgetary compliance with Regional and Corporate goals
• Updates executive team with regional results during financial review meetings including counter measures to address deficient areas
• Develops and grows vendor and customer relationships to grow the business
• Achieves EBITDA and ROI key financial metrics in their assigned branch/sales team
• Monitors and actively manages the branch/sales team as it relates financial performance, including but not limited to growth, retention, pipeline management, account management, and profitability for assigned customers
• Implements and follows company pricing strategy
• Drives accountability to achieve goals with Assistant manager and direct reports

• Develops annual budget and planning process
• Collaborates with Vice President | Director to evaluate results, develop strategic plans, actions and success metrics that will drive the branch/sales team forward
• Provides managerial direction and leadership to the branch/sales team. Tracks progress on established success metrics
• Works with internal and external partners to drive directional product and service sales
• Maintains up-to-date understanding of produce knowledge & industry trends

• Establishes a team culture among markets and holds the team to Reece’s standard of customer satisfaction
• Ensures all customer service complaints are handled effectively and efficiently
• Develops sales strategies for the region in close cooperation with senior management and assists Regional Sales Manager in executing the sales strategy to meet growth objectives and sales goals
• Recommends territory configuration as appropriate using prudent business judgement, while maximizing available resources

• Fosters a positive working environment aligned with MORSCO’s vision and core values
• Holds regular staff meetings with direct reports and participated in VICE PRESIDENT | DIRECTOR team meetings
• Effectively works in a collaborative manner with different work groups throughout MORSCO, including, but not limited to Finance, Human Resources, Marketing, Legal, and IT
• Effective daily management of Branch/sales team - the staff, sales, systems and procedures should be at the standard
• Ability to read, interpret, and action documents such as sales reports, operating reports,…