Sales Manager; Funeral - Northwest TEXAS area

Sales Manager (Funeral) - NORTHWEST TEXAS Area

Are you constantly looking for ways to create value for others? Do you dream of developing meaningful partnerships with organizations in your community? Are you a knowledgeable, trusted business advisor? If so, we would like to visit with you!

We seek a highly-qualified, motivated Funeral Home and Cemetery Sales Manager in the NORTHWEST TEXAS (Lubbock/Amarillo) area. The Sales Manager plays an essential role in generating revenue for the funeral home(s) and/or cemetery(ies). This person is the primary reference for the Family Service Professionals and/or Advanced Planning Professionals and helps manage contact with our families and interaction with them to fulfill their death care needs.

• Coach Family Service Professionals and/or Advanced Planning Professionals, serving as their primary reference regarding customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, prices, terms, paperwork, sales guideline interpretation, etc.
• Responsible for scheduling, lead distribution, follow up and other aspects of managing a sales team, except that the Sales Manager is not required to sell a product/service.
• Generate sales leads through professionally serving at-need families, networking and interacting in the community; partner with other businesses and arrange and coordinate group seminars.
• Assist the VP in developing the annual location pre-need sales budget and ensuring the budget is met.
• Accountable for 24‑hour response to customer complaints and teach the Family Service Professionals and/or Advanced Planning Professionals how to turn complaints into opportunities for both the family and the company.
• Establish and review activity and performance plans for Advanced Planning Professionals and/or Family Service Professionals.
• Hire, discipline, terminate, train, advance and place Family Service Professionals and/or Advanced Planning Professionals.
• Manage assigned Advanced Planning Professionals and/or Family Service Professionals, including attendance, absenteeism, leave, pay issues and performance.
• Communicate team progress to the General Manager and Cemetery VP.
• Work jointly with all personnel to ensure customer satisfaction.
• Ensure compliance of sales practices with federal, state and local regulations (e.g., "No Call" Legislation).
• Review sales contracts written by the Advanced Planning Professionals and/or Family Service Professionals to ensure they follow sales guidelines.
• Lead change initiatives that support seamless service.
• Act as a resource person for estate planning with the intent to increase market share and new heritage.
• Mentor sales professionals in leading by example; job shadow to monitor performance and coach.

• 2-3 years funeral sales management experience (preferred).
• A valid Texas Life insurance license (preferred).
• 1-3 years experience as a Family Service Professional or Advanced Planning Professional (preferred).
• A history of community, civic, volunteer or sectarian work within the market.
• Knowledge of computers and some software.
• Good written and verbal communication skills needed for interactions with grieving families, co‑workers, and other stakeholders to generate accurate, timely responses in a calm, professional manner.
• Collaborate easily with co‑workers, keep shared information up to date, and work well independently and on projects.
• Work with other departments as needed.
• Come up with new ways to look at problems and processes in their work to achieve results.
• Share viewpoints and information openly and listen attentively to others' ideas and suggestions.
• Communicate in a timely and effective manner with manager.
• Proactively contribute to group objectives; volunteer to help others as needed.
• Ability to interface well with personnel at all levels.

To learn more about a career with Funeral Directors Life – a career with purpose – please apply today for immediate consideration. This position is to be employed by our partners in the NORTHWEST TEXAS area.

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award‑winning…