Manager, Branch

Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC Branch Manager position for our branch operations group located at our Lubbock, TX branch.

• Benefits are effective on day one for all full‑time direct hires.
• Training programs are available to help guide team members and develop new skills.
• Growth opportunities – there are immense opportunities to grow your career.
• You will be part of a Global Company – our family brands are backed by Daikin Industries, Ltd.

• Manage and oversee day‑to‑day operations of the branch, including staffing and ensuring successful completion of all personnel duties. Review and approve hours worked and PTO using Kronos.
• Conduct periodic audits to ensure work is compliant with established protocols, processes and objectives.
• Maintain sales – review/edit, credits, negative inventory, damage inventory, and cash reconciliations. Enter all sales calls in CRM and communicate regularly with the branch customer base to establish and maintain strong relationships.
• Build and maintain morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork within the branch, local team and region. Provide knowledge and skill development opportunities and ensure employees complete all assigned training in a timely manner.
• Effectively coach, counsel and hold employees accountable; collaborate with Human Resources regarding disciplinary actions.
• Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
• Process purchase orders, research low stock and receivables, and process branch payables; audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.
• Oversee all aspects of profit center (operations, sales, admin, etc.), working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
• Stay current with cycle counts and keep dead stock at a minimum; maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
• Review P&L; hold safety meetings, security reports and maintain facility.
• Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings and complete any Flash reports within the required timeline.
• Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
• Provide Regional Operations Manager with any requested branch‑specific information/reports and respond promptly.
• Maintain a 93% or higher audit score.
• Maintain knowledge of company’s benefits and employee handbook policies; ensure employees follow safety protocols and maintain an organized and clean work environment.
• Conduct mid‑year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
• May work outside regular hours in case of emergencies within the branch as required.
• Participate in additional activities as requested.

• Ensure work is aligned with the ROM’s expectations, goals, and vision.
• Accountable for implementation of policies, processes, and procedures for short‑term results.
• Make decisions and solve problems guided by policies, procedures and business plan; receive guidance from Senior Manager/Director.
• Work on difficult to moderately complex issues and projects.
• Provide guidance and training to subordinates.
• Have authority to hire, recommend pay, establish performance and recommend for termination.
• Have level of signing authority established by company policy/guidelines.

• Knowledge of warehouse/inventory management and material handling equipment such as forklifts.
• P&L understanding.
• HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts.
• Proven customer service experience with high level of customer satisfaction.
• Proven leadership, coaching/mentoring and team‑oriented mindset with effective delegation of duties.
• Effective verbal and written communication skills and interpersonal skills.
• Strong organizational and…