Area Manager, Management Operations Management

Job Type
:
Full time, M-F

Salary
: $75, annually

Location
:
This position will be based in Texas, with regular travel required between the Houston, Dallas, and Austin areas to support multiple office locations.

Candidates with backgrounds in restaurant or hospitality management are highly encouraged to apply.

We are a business to business support service for independent mental healthcare practitioners, which helps providers service a growing client base. We provide administrative and organizational services to simplify the processes of sourcing leads, marketing, billing and collecting payments from patients and insurers. We have grown to support over 2,500 mental healthcare providers since we opened in 2011.

We have built the Mindful Therapy Group brand from the ground up with years of dedication to solving the complex processes of the healthcare landscape in innovative ways, creating a platform geared toward growth, and working to meet our mission of creating improved access to high quality mental healthcare.

The Area Manager is a key operational leader responsible for driving performance, professionalism, and operational excellence across multiple offices within a defined area, initially Colorado, Arizona,Nevadaand Texas.

This roleanchors in Colorado andtranslates company and regional priorities into actionable plans at the office level, fosters strong and healthy office cultures, and ensures provider and clientfront-of-house experience standards are consistently met.

The Area Manager leads with a strategic, growth-oriented mindset, leverages data and metrics to inform business decisions, and continuouslyidentifiesopportunities to improve efficiency, quality, and provider success while collaborating closely with the Director of Provider Services.

This position is ideal for a multi-site operations leader who thrives in a fast-moving, high-growthenvironmentsand is energized by opening and scaling new markets.

• Set clear, state-specific targets for each office (e.g., monthly visit volume, providerutilization, FOH service metrics) and ensure Office Managers understand and own thesegoals and regularly report progress against those goals.
• Tiecoaching,recognition and performance management to achievement of area and state-level KPI’s, reinforcing a culture of accountability and continuous improvement.
• Handle escalated provider concerns and sensitive staff matters within the area with discretion, professionalism, and sound judgment; escape when appropriate.
• Provide insights and recommendations toseniorleadershipbased on regional performance and market trends.
• Contribute to the development and implementation of long-term strategic growth and goals for the organization and be able todisseminatethose strategies to tangible goals for your team.
• Identify and mentor high-potential staff to prepare them for future leadership roles within the company.

• Manage andmonitorthe day-to-day operations of multiple locations withinthe designated management areato ensure efficiency, productivity, and compliance with company standards.
• Maintain a standardized area scorecard that includes atminimum appointment volume, providerutilization, cancellation/no-show rates, officeutilization, turnover and revenue by officeand bystate.
• Analyze performance by state and office,identifyunder – and – over performance, and implement targeted action plans (staffing, training, workflow changes) to close gaps and support growth.
• Establish minimum performance thresholds and escalation protocols when offices or states fall below target, ensuringtimelyintervention and follow-through.
• Partner with finance, clientservicesand provider…