HVAC Branch Service Manager

About Us:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward

At Johnson Controls, you will help deliver smart, healthy, and sustainable building solutions that support customers every day.
In this role, you will lead the local HVAC service business supporting Data Center Growth with a strong focus on customer satisfaction, safety, and profitable performance.

You will guide branch service processes, support team execution, and help ensure the service organization runs efficiently and consistently.

This role owns the day-to-day service business processes and team management needed to meet customer satisfaction and financial objectives. You will foster a safety-first culture for the branch, support the use of business processes and service applications, and help drive the proficiency and performance of branch support staff.

• Own the day-to-day tactical local HVAC service business supporting data center growth
  , and help ensure high customer satisfaction and positive business results.
• Work with HVAC Truck Based Service Managers and Customer Service Representatives to forecast, analyze, and drive service business performance across all lines of service business.
• Directly supervise the service business support team, including account management support, asset management, invoicing, file maintenance, and service order posting.
• Provide coaching and support to branch service teams on day-to-day business processes, business standard methodologies, and service applications.
• Respond to indicators of risk or performance gaps with training, resources, and practical ideas to help mitigate issues.
• Serve as the subject matter expert for service business processes and applications during actualization and ensure training, communication, measurement, and reinforcement of those processes.
• Implement and maintain delivery standards aligned with BSNA objectives for balanced, profitable growth.
• Support customer satisfaction, service team business plans, and account management activities within the branch service organization.

• You will own outcomes with accountability, safety, and integrity while ensuring the branch service operation is managed with consistency and discipline.
• You will stay close to the work and remove obstacles for customers by understanding daily service issues, responding quickly, and helping teams execute the right process at the right time.
• You will use candor and problem-solving to improve every day, turning performance signals into coaching, process reinforcement, and practical action.
• You will win as one team by building trust across branch support staff, Truck Based Service Managers, Customer Service Representatives, and other service stakeholders.
• You will use service applications, business process controls, and financial information to keep work organized, visible, and aligned to branch goals.
• You will balance customer needs and financial objectives by prioritizing work based on business impact and execution urgency.
• You will communicate clearly, follow through on commitments, and support a…