Sales and Customer Relations Manager

The Role

You’ll join our small team to lead sales and customer relations—responsible for acquiring both homeowners (seniors with spare rooms) and tenants (young professionals, travel nurses, grad students), then ensuring they have an excellent experience from first contact through move‑in and beyond.

This is a high‑ownership role. You won’t be handed a playbook and told to execute—you’ll help refine and scale what’s working while hitting real numbers.

• Identify and reach homeowners in the Lubbock area ready to rent spare rooms
• Qualify and convert tenant leads (travel nurses, grad students, relocators, young professionals)
• Manage the full sales cycle: outreach → qualification → tour → contract → move‑in
• Hit monthly targets: tenant placements, homeowner sign‑ups, pipeline growth

• Be the primary point of contact for both homeowners and tenants
• Handle onboarding, questions, and issue resolution with care and speed
• Build relationships that generate referrals and renewals
• Maintain CRM records and follow‑up cadences

• Represent Resid Ally at local events, community meetings, and partner organizations
• Identify new channels and partnerships to grow supply and demand
• Provide feedback to improve our platform, processes, and positioning

• 7–10 years of sales experience with documented strong performance
• Based in Lubbock, TX or surrounding areas (Amarillo, Midland, Plainview)
• Proven ability to manage both B2C and relationship‑based sales
• Excellent communication skills—clear, warm, and professional
• Comfortable working in a startup environment with minimal structure
• Self‑directed and accountable; you don’t need to be managed closely

• Background in rental housing, property management, real estate, or senior services
• Experience selling to or working with seniors
• Familiarity with the Lubbock market (neighborhoods, hospitals, universities)
• CRM experience (we use simple tools, but organization matters)

• You care about people—not just closing deals
• You're comfortable with ambiguity and can build process as you go
• You want ownership and impact, not just a paycheck
• You understand that trust and safety are central to what we do

• Base salary: Competitive, commensurate with experience
• Commission/bonus: Performance‑based incentives tied to placements
• Location: Lubbock, TX area (hybrid flexibility possible)
• Type: Full‑time

You’d be joining at a pivotal moment. We’ve validated the model, built the platform, and secured our first customers. Now we need someone who can accelerate growth and own the customer relationship from end to end.

If you want to help build something meaningful—not just sell—this is the role.

Send your resume and a brief note on why this role interests you to: [your email]

Or apply directly on Linked In.

Resid Ally is committed to creating safer, more affordable housing solutions. We welcome applicants from all backgrounds.