Build Account Manager

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Location:

Lubbock, TX, US, 79410

Brand:
Optimum

Requisition #: 12422

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

The New Build Account Manager (NB AM) owns the long-term relationship and penetration strategy for new residential communities from ground break through post-sellout maturity.

The NB AM acts as the primary point of contact for builders, developers, HOA boards, and on-site sales agents, and partners strategically with Direct Sales, MDU, Marketing, ecom, and Outbound to drive sustained penetration across every available channel.

• Builder & HOA Relationship Management
• Serve as the primary point of contact for homebuilders, developers, HOA boards, and property/community managers from ground break forward, building and sustaining relationships throughout the community lifecycle
• Maintain strong, ongoing relationships with on-site sales agents and leasing staff to keep the brand top-of-mind with new homeowners
• Leverage relationships to secure access, cooperation, and buy-in for marketing and sales initiatives within the community
• Proactively resolve escalations or friction points raised by builders, HOAs, or community stakeholders
• Construction & Project Timeline Coordination
• Track construction progress on both sides of each project — the developer/builder's build schedule and our own service turn-up readiness, to keep the community on plan
• Maintain visibility into key milestones (ground break, model home completion, phase releases, homes-ready-for-service) and proactively flag timing risks before they impact service delivery
• Partner with internal construction and operations teams to confirm our infrastructure build is tracking to the developer's timeline
• Follow established escalation processes when a project falls behind plan, ensuring the right teams are looped in early rather than after delays occur
• Keep builders and developers informed of our readiness status so expectations stay aligned on both sides
• Penetration & Market Strategy
• Own penetration performance for assigned communities, tracking subscriber growth against homes-passed and homes-sold benchmarks
• Build and execute account-specific growth plans as communities move through active sale and sellout/maturity phases
• Identify underperforming communities and develop targeted action plans to recover penetration
• Analyze market and competitive activity within assigned territory and adjust strategy accordingly
• Marketing & Community Engagement Strategy
• Partner with the Marketing team to shape marketing strategy and collateral for assigned communities, providing feedback, recommendations, and community-specific insight
• Collaborate with the Events team on event strategy and timing for community activations, grand openings, and resident engagement;
  Events team owns sourcing, setup, and execution
• Work with Marketing and Events teams to ensure on-site sales agents and leasing staff have the tools and messaging needed to represent the brand…