Inside Sales Representative

Help Keep Industry Running. Build a Rewarding Career.

Industrial maintenance and plant managers are responsible for keeping their operations running safely and productively. When equipment fails or critical parts are hard to find, downtime costs money and puts their reputation y need a partner who responds quickly, finds the right solutions, and keeps them informed without having to ask for updates.

As an Inside Sales Representative at Lubbock Electric Company, you'll be that partner. You'll help customers find the parts and equipment they need, deliver timely quotes, manage orders, and provide proactive communication that earns their trust. Your attention to detail and commitment to follow-through will help customers minimize downtime and succeed in their jobs.

When our customers succeed, our company succeeds, and you can earn quarterly performance bonuses. Plus, we offer competitive compensation, company-paid career development, company-paid medical and ancillary insurance benefits, and 13 days of PTO in your second year so that you can achieve your personal, professional, and financial goals.

Our vision is to be the company maintenance teams call first and trust completely. We're looking for a resourceful, disciplined, results-oriented, and accountable individual who takes ownership, solves problems, and wants to build a rewarding career.

Prior experience with electrical and mechanical parts and equipment, whether as a salesperson, repair mechanic, or plant maintenance operator, will put your application on the short list.

• Report to work 15 minutes before the start of business to prepare the showroom for customers and organize your current work in progress.
• Greet customers professionally in person or over the phone.
• Reply immediately to every Request for Quote (RFQ) received through email, acknowledging receipt of the request.
• Collect all relevant customer details and equipment requirements as outlined in the department’s Standard Operating Procedures (SOP) and record them in the company’s Enterprise Resource Planning (ERP) software.
• Research vendors and build a reliable sourcing network to find the best solution for customers. Document pricing and expected delivery from the source on every quotation.
• Deliver same-day sales quotations to customers. Inform the customer by the end of the day if a quotation cannot be delivered on the same day.
• Proactively communicate quote and order status. The customer should not call or email us to get a status update.
• Log all communications with customers in the sales order record in the company’s ERP software.
• Fully document all quotations and sales orders so that anyone could provide excellent customer support in your absence.
• Pull products from shelves and package orders for shipments, delivery, or customer pick-up. Coordinate the logistics of orders shipped from our vendors.
• Appropriately suggest the purchase of additional products when selling a part.
• Inspect returned products promptly and process Return Merchandise Authorizations (RMA) according to our terms and conditions.
• Receive and verify the accuracy of incoming shipments and put products on the shelves right away.

• Review Open Quotes and Waiting for Decision Quotes for elapsed time. Reach out to all recipients in accordance with the department’s SOP.
• Review open vendor Purchase Orders (PO) and obtain delivery confirmation or expected delivery dates. Update customers on the status of their order every week.

• Maintain accurate inventory counts. Request inventory replenishment according to the department’s SOP.
• Review sales by customer. Reach out to customers who have not purchased in the past 3 to 12 months.
• Be…