Field Service Technician

Field Technician reports directly to the Project Management Supervisor and is responsible for safely and professionally troubleshooting, repairing, and field calibrating Watchfire products. The technician must also verify that they are prepared in advance of job site arrival with the proper equipment and technical details to support Watchfire products.

• Knowledge of electrical systems, circuits, and wiring.
• Interpret product and project drawings, technical details, and specifications.
• Manage troubleshooting, repair, and/or calibration work on the job site.
• Work at elevated heights.
• Stand, walk, stoop, kneel, and crouch in and around tightly configured spaces on job sites; must consistently lift and carry 10 pounds and lift and/or move 50 pounds.
• Carry and climb ladders.
• Assist the Service Manager with documenting procedures on field operation methods and analyzing such methods for improvements in safety, efficiency, and quality of work.
• Respond via phone or email to customer questions.
• Conduct inventory of parts and tools.
• Completion of bench repair work as assigned.
• Coordinate with the Project Management Supervisor to be aware of orders that require a Tech for onsite service.
• Communicate with jobsite contact(s) ahead of travel date and verify service timeframe and details.
• Work with estimator(s) to understand workforce utilization, equipment, workflow(s), permits, jobsite layout, etc.
• Communicate with customers or representatives to relate jobsite specifics and verify successful service requests.
• Provide initial training as to customers on Watchfire software and sign operation.
• Communicate with internal teams and subject matter experts to determine the best means and methods to achieve project objectives, deadlines, and budgets.
• Manage and organize expense reports for travel, jobsite, equipment, etc.
• Regularly attend training on subjects important to Watchfire and stay informed of industry practices and standards.
• Travel for jobsite visits will be required.
• Hours are not strictly daytime M-F. Travel and tight deadlines may require additional hours and weekends.

• Proficient in reading/writing/typing in English; comprehend written, visual, and verbal instructions. Experience presenting information in small group situations. Excellent reasoning skills related to cause and effect.
• Excellent ability to identify critical troubleshooting details to minimize repair times.
• Demonstrated ability to communicate with customers and contractors in a professional and effective manner.
• Exceptional teamwork, communication, time management, data processing, and multi‑tasking skills, with an understanding of urgency and critical issues.

• Medical
• Dental
• Vision
• Company Paid Life/ADD
• Voluntary Life/ADD
• Dependent Life/ADD
• 401(k) with Employer Match
• Vacation
• Personal Time

• Watchfire is an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs.
• Legal authorization to work in the US required. We will not consider candidates who need sponsorship, now or in the future, to be legally employed in the US. No H1B, OPT, CPT, or other temporary work authorization candidates will be considered.

Entry level

Full‑time

Engineering and Information Technology

Appliances, Electrical, and Electronics Manufacturing

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