CCTV Field Technician & Systems Specialist

Birdseye’s mission is to help make the world a safer place!

We are the leader in AI-driven Remote Facility Supervision solutions for the Trucking and Logistics Industry. Our Maximum Telepresence Approach™ delivers cutting-edge, data-driven security and operational insights that create a safer working environment for millions of people every year.

We provide end-to-end, cutting-edge hardware and AI-driven solutions, redefining security beyond traditional gatehouses. By empowering our professionally trained monitoring agents, we achieve 99.99% reporting accuracy in mission-critical security, safety, and operational support
-24/7/365- for some of the world’s largest logistics facilities, as well as small and medium-sized businesses.

If you’re ambitious, thrive in a fast-paced environment, and align with our ICARE values, Birdseye will be the perfect fit for you. If you’re wondering what the world will look like in 10 years – join our Team!

Job Description:

TheField Service & Systems Technicianplays a key dual-role in managing technical deployments and post-installation support. This position bridges the gap between hands-on customer service in the field and technical staging in the shop.
While focused primarily on local support, this role balances field service, on-site troubleshooting, and direct customer care with in-house systems building, hardware staging, firmware/software programming, and supporting warehouse/inventory operations during ramp-ups or team coverage.Occasional travel outside the local area may be required based on project and operational needs.

Location: DFW Area. Farmer’s Branch

Job Requirements:

1.Field Service & Customer Support

-Service & Troubleshooting:
Perform on-site maintenance, diagnostic troubleshooting, and repairs for CCTV systems, mobile units, power hardware, and network infrastructure.
-Customer Care:
Act as a primary technical point of contact during service calls, communicating clearly with clients to ensure high satisfaction and minimal downtime.
-On-Site Installations & Upgrades:
Assist with system installations, hardware swaps, and field retrofits according to company safety and workmanship standards.
-Escalation & Support:
Resolve intermediate technical issues independently and collaborate with Project Managers or Senior Technicians on complex escalations.
-Documentation:
Complete detailed service tickets, document site conditions, and log all equipment changes in real-time.
-On-Call & Travel:
Participate in the Service On-Call rotation as assigned (with support and training provided) and travel occasionally for out-of-town service or deployment needs.

2.In-House Staging, Building & Programming

-System Assembly & Buildout:
Assemble custom panels, mount hardware components, and construct Birdseye preassembled & rapid deployment solutions per technical schematics.
-Equipment Programming:
Load software, flash firmware, configure IP addresses, and program CCTV/networking devices prior to field deployment.
-Bench Testing & QA:
Run pre-deployment diagnostic checks and quality assurance testing to verify system integrity before equipment leaves the shop.
-Technical Preparation:
Review job requirements with Project Managers to pre-stage tools, programmed hardware, and cabling packages for upcoming installations.

3.Warehouse, Inventory & Operational Support

-Warehouse Organization:
Assist with warehouse operations, receiving, shelf organization, and keeping workbench/lab areas safe and clean.
-Inventory Control:
Help maintain stock accuracy by tracking hardware usage, logging serial numbers, and reporting low-stock items.
-RMA Processing:
Coordinate CCTV equipment returns, including initial testing, defect labeling, tracking, and shipping logistics.
-Fleet & Equipment…