Client Services Specialist

The Client Services Specialist (CSS) serves as a primary point of contact for families seeking child care assistance through the Child Care Services program. The person in this role is responsible for determining eligibility, processing enrollments, counseling families on child care options, as well as maintaining accurate records. The CSS ensures that services are delivered in alignment with Texas Workforce Commission (TWC) policies and local workforce board standards, contributing to a client‑centered experience.

• Conduct parent interviews via phone, in-person, or other virtual platforms.
• Determine eligibility and process enrollment for child care services.
• Counsel parents on selecting quality child care providers.
• Access and calculate parent share of cost (PSOC).
• Authorize and terminate child care services.
• Maintain accurate computer and paper records using TX3C system.
• Educate parents on their rights and responsibilities.
• Respond to inquiries, complaints, and provide resolution support.
• Analyze client data to identify service gaps and improve customer experience.
• Participate in training and development programs to enhance service delivery.
• Other related duties as assigned.

• Bachelor’s degree from an accredited institution OR High School Diploma/Equivalent with at least (3) years of experience in a CCS support position.
• At least one (1) year of full‑time experience in child development, child care programs, customer service or social work.
• Must possess excellent verbal and written communication skills and the ability to communicate and interact effectively with all stakeholders.
• Must be legally authorized to work in US/TX.
• Position subject to successful completion of background checks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

• Must be able to walk, stand, and sit for extended periods.
• Repetitive use of hands for reaching, handling, and turning.
• Ability to lift and carry up to 30 pounds; includes light lifting of supplies and materials.
• Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
• Must be able to twist, turn, kneel, bend, and stoop as needed.