IT Service Delivery Specialist

Are you ready for the next step in your career? We are looking for an IT Service Delivery Specialist to join the EMEA IT Operations team, composed of professionals located across multiple European countries, including Italy.
In this role, you will support and coordinate IT Operations and Service Delivery activities across the EMEA region, working closely with Business stakeholders, Global IT teams, suppliers, and external IT partners.
This is not a traditional helpdesk or PMO role. It is a hands‑on operational position that combines regional IT operations, service coordination, and project delivery responsibilities across multiple EMEA sites.
Your Responsibilities

Support and coordinate regional IT Operations and Service Delivery activities across EMEA sites
Collaborate with local and global IT teams to implement and deliver standardized IT solutions for business projects
Ensure effective management of project scope, requirements, timeline, budget, and benefits in line with the change framework
Participate in and lead regional IT projects, deployments, and implementations
Ensure proper project onboarding and alignment, clarifying technical scope, stakeholder expectations, and objectives
Proactively monitor project execution, identifying risks, issues, and impacts, and driving mitigation actions
Monitor and optimize process performance to improve efficiency and effectiveness
Engage with internal and external stakeholders to gather requirements and ensure timely project delivery
Ensure high‑quality and timely delivery of IT services and projects
Collaborate with Global IT teams, suppliers, and IT partners to ensure stable and reliable service delivery
Monitor IT operations performance across EMEA and coordinate incident resolution and escalations
Provide regular reporting and maintain accurate documentation in global systems

Expectations For You

Bachelor’s degree in IT, Computer Science, or a related technical/business field
4+ years of experience in IT projects, IT Operations, Service Delivery, or similar roles
At least 3 years of experience in IT Operations
Broad IT knowledge across infrastructure, operations, service delivery, or regional IT support
Experience in one or more technical domains such as servers, networking, end‑user services, or factory IT (considered a plus)
Good understanding of Windows servers and network standards
Proven ability to work independently in an international and cross‑functional environment
Strong stakeholder management, communication, and influencing skills
Demonstrated experience delivering projects on time and within budget
Ability to assess task complexity and estimate timelines accurately
Fluency in English and Italian; additional languages are an asset
Strong reporting and documentation skills

To Succeed in This Role
To succeed in this role, you bring a proactive mindset and strong coordination capabilities, supported by a solid IT background.
You feel comfortable operating in a complex, international environment and engaging with multiple stakeholders across different regions and functions.
You demonstrate strong problem‑solving and analytical skills, combined with the ability to effectively prioritize and manage multiple activities.
You take ownership of your work and show accountability in driving tasks and projects forward, ensuring that objectives are met. Clear and effective communication is one of your key strengths, enabling you to collaborate efficiently and build strong working relationships across teams and regions.
You are able to balance operational responsibilities with project delivery, ensuring both service stability and continuous improvement across the EMEA region.
Leadership Principles

Take accountability – Act with ownership, set clear expectations, and follow through.
Lead with courage – Champion change, try bold ideas, and learn quickly.
Build on trust – Listen to understand, be open, and create psychological safety.
Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value.

Benefits
We value our employees and offer a variety of local benefits, up‑to‑date work tools, and a range of learning opportunities.
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