Senior Research Executive, Customer Experience - Root

Job Description

The Senior Research Executive will have the following main responsibilities:

• Contribute to the client service team during the project cycle (from questionnaire development to delivery of report) and work very closely together with other team members as well as vendors to ensure the successful execution of projects
• Contribute to client meetings and interface with clients on project related matters under guidance of senior team members
• Accountable for internal project management (incl. managing schedules by meeting critical timelines & workflows) of defined market research projects (normally 4-5 projects running in parallel with different timelines)
• Liaise with vendors, manage, and monitor fieldwork to drive comprehensive quality management throughout the project lifecycle (e.g., checking survey scripts, etc.)
• Set-Up market research projects on the Ipsos.
  
  Digital online platform
• Analyze quantitative data and translate findings into compelling stories and actionable recommendations for our clients (the 'So What?')
• Contribute to a great visualization of the research results in reports & presentations (e.g. in MS PowerPoint)
• Applying research-related AI tools (utilizing state-of-the-art models )

• University degree preferably in marketing/market research, management, social sciences, communication sciences, data science or similar
• A first experience in market research is an advantage for a Research Executive. For the Senior Research Executive, 3-5 years of market research experience is required.
• Highly collaborative and adaptable: ability to work efficiently in a team
• Ability to juggle numerous tasks at once
• Proactive and solution-oriented, with the ability to work autonomously
• A strong customer-centric mindset with the ability to think holistically and understand the broader business context of our clients
• Strong attention to detail, numerical and analytical skills
• Strong organizational and time management skills
• Strong communication and interpersonal skills in order to connect with colleagues or stakeholders across the organization (in a multicultural environment)
• Native in (Swiss-) German language and excellent English skills – other languages are an advantage
• Strong PowerPoint and Excel skills and affinity to try out new (AI) tools

• Extensive trainings
• Scope for career development in a global company
• A collaborative and supportive work environment
• International working environment

Ipsos is one of the world's largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights.

Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!

At Ipsos, we collaborate with the world's leading organisations to help them grow the right talent, fulfill their brand promises, and optimise financial outcomes.

From corporate strategy to operational excellence, we cover the entire experience landscape. Our research, advanced analytics and advisory solutions enable clients to predict and adapt to change, create enriched, improved, and differentiated experience ecosystems.

Our approach is deeply human-centric, and our global network of expert teams have a rigorous understanding of CX and EX that's backed by decades of cultural knowledge and industry experience.

So, while our work is powered by insights and driven by technology,
it's always all about people